Ability to enable advance find for entities based on the security role
Currently there is no way to control the security for advance find entities and all users having any read level access can see the enties in advance find. From a solutioning point of view, read level access would be required to be provided for certain roles, but those roles should not be able ...
Enable user to customize Omnichannel Security Roles
"Omnichannel Agent" and "Omnichannel Supervisor" security roles are read only. It is not possible to change read privileges for Activities, Queues or other entities. The security roles are configured on organization level, but we need to set read privileges to business unit level. Please enable u...
Custom Sorting for Presence Statuses
We are currently using base and custom presence statuses in our system. However, we have identified a need to reorder these statuses according to a custom sequence rather than the default alphabetical order.
For example, we would like to arrange the statuses in the following o...
Allow omnichannel security roles to be assigned through Teams
Presently, omnichannel roles such as 'omnichannel supervisor' lack the feature for team level assignment, necessitating the direct assignment of roles to each user.
Make sure that the roles you want to map to personas are assigned to the users directly and not through...STATUS DETAILSNew
Application Tab Template Configuration for Session
Within a Mutli-Session App the Application Tab Template should have the possibility to have a Parameter to update the Tabs.
The Paramater should reload the Tab in the Multi-Session on save or on change of the in the Application Tab Template defined lookup of the entity record.
...
Instagram Channel
Include Instagram Channel on the list of channels that can be configured.
Removing the option to add security roles with non-root business unit to solution
I'm having some trouble adding security roles to a solution so I can export/import from dev to test/prod environments. The process seems like it should be straight forward (Add Existing > Security > Security Role), but this only seems to work for roles within the root business unit, and any ro...
Provide Configurable Synchronization Frequency for Microsoft Entra ID Group Teams in Power Platform
Many organizations, us included, use Microsoft Entra ID security groups together with Power Platform security teams to implement least-privilege access and Just-in-Time administration through PIM in Azure. Power Platform security roles are assigned to security teams, while users receive tempor...
Enable group-based security role management for Omnichannel and experience profiles
Many customers manage and maintain security roles through groups rather than assigning roles directly to individual users. However, at the moment, setting security roles for Omnichannel and experience profiles does not work via groups. When a role is granted to a user through a group, the syst...
Recording ratio
According to EU GDPR regulations, contact centers are required to record a maximum of 30% of calls but currently, 100% of calls are being recorded. There is no mechanism in place to monitor or enforce this compliance.
It would be necessary to have the ability to adjust this recording rat...
Administrator
With modern advanced find, only tables in the app are available to users to explore.
And apps support role-based access.