65

Ability to enable advance find for entities based on the security role

Currently there is no way to control the security for advance find entities and all users having any read level access can see the enties in advance find. From a solutioning point of view, read level access would be required to be provided for certain roles, but those roles should not be able ...

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10 Comments

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Category: Customer Service Admin Center (130)

STATUS DETAILS
Completed
Ideas Administrator

With modern advanced find, only tables in the app are available to users to explore. And apps support role-based access.

29

Enable user to customize Omnichannel Security Roles

"Omnichannel Agent" and "Omnichannel Supervisor" security roles are read only. It is not possible to change read privileges for Activities, Queues or other entities. The security roles are configured on organization level, but we need to set read privileges to business unit level. Please enable u...

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1 Comments

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Category: Customer Service Admin Center (130)

STATUS DETAILS
Needs Votes
16

Ability not to automatically assign a security role when installing the Solution

On the environment that Customer Service Solution has been installed, Customer Service App Access security role is automatically assigned to user when user gets Dynamics 365 (Online) Subscription. It would be great if the security role is not automatically assigned by installed solution.

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1 Comments

Read more... 1 Comments

Category: Customer Service Admin Center (130)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

PM,

Microsoft.

16

New Language Pack Requirement - Tagalog

For Knowledge Management and CRM/USD interface.

We have a requirement to add Tagalog as a language for Knowledge Articles and Scripting. Based on research and an SR with Dynamics, to do so in a supported fashion, we need product development to be done to create a new Language Pack. ...

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1 Comments

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Category: Customer Service Admin Center (130)

STATUS DETAILS
Under Review
14

Set the URL as you like when creating a new instance on Power Platform

Setting the URL as we like when creating a new instance was available before, but it is unavailable now with Power Platform. The given initial URL is set with the combination of random number and alphabet and that combination is automatically set as the organization (aka the root business unit)...

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0 Comments

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Category: Customer Service Admin Center (130)

STATUS DETAILS
Needs Votes
14

Windows Server 2019 Support

We are planning on upgrading everything on our network to be Server 2019 from Server 2012 & 2016. It really pains us to know that Dynamics 365 v8.2 and v9.0.3 does not support Windows Server 2019. I think this is the first time I am reading about a Microsoft Product that is only supported on Wind...

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5 Comments

Read more... 5 Comments

Category: Customer Service Admin Center (130)

STATUS DETAILS
Needs Votes
12

In the app designer, add a setting so that the newly created view is checked by default even if [All] is not checked in the view selection.

If you do not check [All] in the view selection in the app designer, the newly created view will not be checked and the view will not be displayed in the app. Therefore, when creating a new view, it is necessary to open the App Designer and check it. It is convenient for users to be able to set n...

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0 Comments

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Category: Customer Service Admin Center (130)

STATUS DETAILS
Needs Votes
11

Test account for System Administrators to test from End User point of view

As an administrator of the application, I need to test that the permissions I've granted to my users are sufficient for them to successfully complete their work. I'm already a fully licensed user and need to impersonate other users. Either provide me with an 'impersonate user' feature/function o...

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2 Comments

Read more... 2 Comments

Category: Customer Service Admin Center (130)

STATUS DETAILS
Needs Votes
10

Let users be able to check the update status of each component included in the solution

The update status of the solution can be confirmed from the [Solution History], but customer would love to be able to check the update status for each component.

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0 Comments

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Category: Customer Service Admin Center (130)

STATUS DETAILS
Needs Votes
10

Bulk-edit [Automatically create records in Microsoft Dynamics 365] of all the user's Personal Options by PowerShell

Currently, by PowerShell, there is no such a way of bulk-editing [Automatically create records in Microsoft Dynamics 365] of Personal Options. It would be much convenient if such a feature is implemented in order to expand items modified by PowerShell.

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0 Comments

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Category: Customer Service Admin Center (130)

STATUS DETAILS
Needs Votes