Ability to enable advance find for entities based on the security role
Currently there is no way to control the security for advance find entities and all users having any read level access can see the enties in advance find. From a solutioning point of view, read level access would be required to be provided for certain roles, but those roles should not be able ...
Enable user to customize Omnichannel Security Roles
"Omnichannel Agent" and "Omnichannel Supervisor" security roles are read only. It is not possible to change read privileges for Activities, Queues or other entities. The security roles are configured on organization level, but we need to set read privileges to business unit level. Please enable u...
Instagram Channel
Include Instagram Channel on the list of channels that can be configured.
Allow omnichannel security roles to be assigned through Teams
Presently, omnichannel roles such as 'omnichannel supervisor' lack the feature for team level assignment, necessitating the direct assignment of roles to each user.
Make sure that the roles you want to map to personas are assigned to the users directly and not through...STATUS DETAILSNew
Removing the option to add security roles with non-root business unit to solution
I'm having some trouble adding security roles to a solution so I can export/import from dev to test/prod environments. The process seems like it should be straight forward (Add Existing > Security > Security Role), but this only seems to work for roles within the root business unit, and any ro...
Automatically enable audit history of Knowledge article after solution import
Currently, I found that the audit history of Knowledge article will be automatically disabled after importing the solution, even though it was enabled in the source environment. I think this feature should be the same and auto-enabled after the solution import. Hope we can have this change in ...
Improved scope of security role permissions for model-driven apps held by environment creators
Currently, delete permissions for model-driven apps cannot be assigned to those created by individuals, and can only be assigned to all model-driven apps in the environment as "grant permission to delete" or "do not grant permission to delete " only.
Since there is no deletion...
make the assignment of Omnichannel roles via team privilege
Baosed on this doucment, currenlty, customer must assign the roles of Omnichannel to users d...
More details should be shown in error message
I've met an error message while trying to import solution, "solution import fail Error while importing workflow {d9ac5e0b-7dc5-4aae-92ab-e37e3a8faacb} type BusinessProcessFlow name Documenttemplates: Invalid workflow or workflow does not exist."
This error message is jus...
Provide more sample data in Quick Replies
That would be great if product group team provide more sample data under Quick Replies (Under Productivity in Customer Service admin center).
Currently, in new organization, there's no more sample data added in Quick Replies. Need to set it up manually and it takes much time....
Administrator
With modern advanced find, only tables in the app are available to users to explore.
And apps support role-based access.