65

Ability to enable advance find for entities based on the security role

Currently there is no way to control the security for advance find entities and all users having any read level access can see the enties in advance find. From a solutioning point of view, read level access would be required to be provided for certain roles, but those roles should not be able ...

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10 Comments

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Category: Customer Service Admin Center (22)

STATUS DETAILS
Completed
Ideas Administrator

With modern advanced find, only tables in the app are available to users to explore.
And apps support role-based access.

33

Enable user to customize Omnichannel Security Roles

"Omnichannel Agent" and "Omnichannel Supervisor" security roles are read only. It is not possible to change read privileges for Activities, Queues or other entities. The security roles are configured on organization level, but we need to set read privileges to business unit level. Please enable u...

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3 Comments

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Category: Customer Service Admin Center (22)

STATUS DETAILS
Under Review
19

Instagram Channel

Include Instagram Channel on the list of channels that can be configured.

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0 Comments

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Category: Customer Service Admin Center (22)

STATUS DETAILS
Under Review
10

Improved scope of security role permissions for model-driven apps held by environment creators

Currently, delete permissions for model-driven apps cannot be assigned to those created by individuals, and can only be assigned to all model-driven apps in the environment as "grant permission to delete" or "do not grant permission to delete " only.


Since there is no deletion...

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0 Comments

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Category: Customer Service Admin Center (22)

STATUS DETAILS
Needs Votes
6

make the assignment of Omnichannel roles via team privilege

Baosed on this doucment, currenlty, customer must assign the roles of Omnichannel to users d...

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0 Comments

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Category: Customer Service Admin Center (22)

STATUS DETAILS
Needs Votes
5

Provide more sample data in Quick Replies

That would be great if product group team provide more sample data under Quick Replies (Under Productivity in Customer Service admin center).


Currently, in new organization, there's no more sample data added in Quick Replies. Need to set it up manually and it takes much time....

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0 Comments

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Category: Customer Service Admin Center (22)

STATUS DETAILS
Needs Votes
4

Amend Omnichannel documentation to warn about downtime

Hello, Please amend the documentation to warn that during an initial Omnichannel setup that the D365 instance might go offline for about 20 minutes. Thanks,

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0 Comments

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Category: Customer Service Admin Center (22)

STATUS DETAILS
Needs Votes
4

Enable to build a workflow that can update records in a batch

Since it takes time to manually change or update a large number of records one by one. It will be useful if it can be able to build a workflow that can be updated in a batch.

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1 Comments

Read more... 1 Comments

Category: Customer Service Admin Center (22)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for your feedback.

We are not considering the suggestion at this time due to the following reason:  

Sincerely,

PM, Microsoft.

3

Omnichannel Agent Role

Hi,


For some reason you have decided to close down the possibility to modify the omnichannel agent role. This role gives access on organization level to all queues. We use queues a lot in our business and they are owned by local users placed in different BU's. After this chang...

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0 Comments

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Category: Customer Service Admin Center (22)

STATUS DETAILS
Needs Votes
2

Email Notifications about installation of Solutions/Updates in Dynamics/Power Platform Environment

Before installing any solutions or updates in the Dynamics CRM power platform environment, send email notifications to the Administrators of the tenant informing them about installation and providing the date and time details when these installations will be done. Also provide approximate amou...

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0 Comments

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Category: Customer Service Admin Center (22)

STATUS DETAILS
Needs Votes