Ability to enable advance find for entities based on the security role
Currently there is no way to control the security for advance find entities and all users having any read level access can see the enties in advance find. From a solutioning point of view, read level access would be required to be provided for certain roles, but those roles should not be able ...
Enable user to customize Omnichannel Security Roles
"Omnichannel Agent" and "Omnichannel Supervisor" security roles are read only. It is not possible to change read privileges for Activities, Queues or other entities. The security roles are configured on organization level, but we need to set read privileges to business unit level. Please enable u...
Custom Sorting for Presence Statuses
We are currently using base and custom presence statuses in our system. However, we have identified a need to reorder these statuses according to a custom sequence rather than the default alphabetical order.
For example, we would like to arrange the statuses in the following o...
Application Tab Template Configuration for Session
Within a Mutli-Session App the Application Tab Template should have the possibility to have a Parameter to update the Tabs.
The Paramater should reload the Tab in the Multi-Session on save or on change of the in the Application Tab Template defined lookup of the entity record.
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Allow omnichannel security roles to be assigned through Teams
Presently, omnichannel roles such as 'omnichannel supervisor' lack the feature for team level assignment, necessitating the direct assignment of roles to each user.
Make sure that the roles you want to map to personas are assigned to the users directly and not through...STATUS DETAILSNew
Instagram Channel
Include Instagram Channel on the list of channels that can be configured.
Removing the option to add security roles with non-root business unit to solution
I'm having some trouble adding security roles to a solution so I can export/import from dev to test/prod environments. The process seems like it should be straight forward (Add Existing > Security > Security Role), but this only seems to work for roles within the root business unit, and any ro...
Automatically enable audit history of Knowledge article after solution import
Currently, I found that the audit history of Knowledge article will be automatically disabled after importing the solution, even though it was enabled in the source environment. I think this feature should be the same and auto-enabled after the solution import. Hope we can have this change in ...
Recurring Events for Working Hours
It would be nice if there would be a possibility to maintain more specific working hours within the operating hours.
For example our support team will have a monthly jourfix and therefore needs a break.
This isn´t possible at the moment. The only option would be to maintain it man...
The operation privileges of the security role are limited and it is not possible to set only the intended privileges.
Changing security roles requires system administrator privileges.
・Authority to change departments
・Team change authority
・Permission to change security roles
System administrator privileges are too powerful to create a security role with such limited pr...
Administrator
With modern advanced find, only tables in the app are available to users to explore.
And apps support role-based access.