Presently, omnichannel roles such as 'omnichannel supervisor' lack the feature for team level assignment, necessitating the direct assignment of roles to each user.

Make sure that the roles you want to map to personas are assigned to the users directly and not through team memberships.

From the viewpoint of administration, the absence of team level assignment for omnichannel roles can be overly laborious and does not cohere with optimum security policies. In contrast, general security roles can incorporate Teams to merge with an Entra ID group and then connect to PIM. This method not only allows individuals to activate permissions when necessary or via a regularly reviewed process, but it also enables the distribution of permission management to a range of roles within the business..