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"Omnichannel Agent" and "Omnichannel Supervisor" security roles are read only. It is not possible to change read privileges for Activities, Queues or other entities. The security roles are configured on organization level, but we need to set read privileges to business unit level. Please enable users to customize standard Omnichannel Security Roles.
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Comments

C

As suggest by Christoph, leave the Delete operation on Activity has an high impact on business process. Please let customize those roles!

Category: Omnichannel for Customer Service