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Customer Service User Management - Improve ability to manage queues, skills, capacity profiles, etc.
When you're managing users in Customer Service, you can add or remove up to 5 queues, skills, capacity profiles at a time. And when you select one, the list disappears meaning you have to go back in and look at the full list and scroll down to the next one to add/remove.
A fe...
STATUS DETAILS
New
1
Please add channel specific status for omnicahnnel/contact center agents
- Currently in D365 contact centre admin centre omnichannel agents can not set their presence/status/ availability as per the different channels but just generic to all channels.
Example: if we have chat, sms, voice channel in Ccaas setup & ag...
STATUS DETAILS
New