Omnichannel for customer service response for new customers
It would be nice to easily identify potential listing of potential chat answers ONLY when being contacted by new customers.
Omnichannel for customer service command for e-birthday card
Future featuring the command option to transmit an e-birthday card might be nice to include.
These ideas are best addressed through customization of your app experience in Customer Service Workspace (new pages, application tabs, integration with inernal resources) or customization of the quick replies feature that exists today.
Declining for now due to the age of these items, lack of votes, and misalignment with roadmap. If you have future interest in features related to engaging customers in novel ways over the live chat channel please don't hesitate to post again!
Omnichannel for customer service command for customer credit increase
Future featuring the command option to increase customer service ONLY if assigned to specified roles, might be potentially ideal.
These ideas are best addressed through customization of your app experience in Customer Service Workspace (new pages, application tabs, integration with inernal resources) or customization of the quick replies feature that exists today.
Declining for now due to the age of these items, lack of votes, and misalignment with roadmap. If you have future interest in features related to engaging customers in novel ways over the live chat channel please don't hesitate to post again!
Omnichannel for customer service command option to email transmit conversation
It maybe nice to future feature the command option to easily email transmit conversation as per customer and/or virtual agent preferences.
This is available - please see: Download and email chat transcripts | Microsoft Learn
Jonathon Nelson
Product Manager, Microsoft
Omnichannel for customer service command for inventory on hand
Future featuring the option for command for inventory on hand might be nice to feature.
These ideas are best addressed through customization of your app experience in Customer Service Workspace (new pages, application tabs, integration with inernal resources) or customization of the quick replies feature that exists today.
Declining for now due to the age of these items, lack of votes, and misalignment with roadmap. If you have future interest in features related to engaging customers in novel ways over the live chat channel please don't hesitate to post again!
Omnichanel for customer service virtual agent signature on sign off
Potentially future featuring the option of virtual agent signature on sign off, as potential last lasting image of last conversation, might be potentially nice to identify if possible.
This is feasible through quick replies, transferring to a virtual agent, or other customizations today.
Omnichanel for customer service voice Dynamic virtual agent answer from conversation
Future featuring the option to transmit a voice virtual agent answer, might be potentially helpful instead and/or in addition to text, for purpose to personalize certain impair potential customers.
D
Omnichannel for customer service more likely and less likely answer
Future featuring the option to easily visualize a "more likely" and "less likely" answer before transmitting from chat conversation might be helpful to better assist our customer.
D
Omnichannel for customer service dynamic logo
Future featuring the option to assign a dynamic logo from the chat box, might be potentially visually nice to identify instead or in addition of a fixed logo.
Due to the age of this item and the lack of votes, this is Declined. If there is future support for this Idea, please post a new one!
Administrator
These ideas are best addressed through customization of your app experience in Customer Service Workspace (new pages, application tabs, integration with inernal resources) or customization of the quick replies feature that exists today.
Declining for now due to the age of these items, lack of votes, and misalignment with roadmap. If you have future interest in features related to engaging customers in novel ways over the live chat channel please don't hesitate to post again!