Validation on pre-chat survey questions
Can we add something which will apply validation to the pre-chat questions? One example: If I create a pre-chat survey field called "Email" I want to be able to ensure only valid email addresses are entered by the customer. (At the moment they can key any old rubbish into this field!)
Rendering HTML tags instead of text in the live chat functionality of Omnichannel customer service module
In the live chat functionality, when we input html tags it is rendering html input from the customer as actual HTML in the live-chat and not text. This ability allows the attacker to inject links and other HTML elements in the hope of getting the customer support agent to fill out (i.e. userna...
Administrator
Thank you for the feedback on this idea. We are currently highly considering this as a part of future enhancements to the feature. Please continue to let us know examples you may use this in so we can make sure to account for them.
Jessica Li
Product Manager, Microsoft.