3

Rendering HTML tags instead of text in the live chat functionality of Omnichannel customer service module

In the live chat functionality, when we input html tags it is rendering html input from the customer as actual HTML in the live-chat and not text. This ability allows the attacker to inject links and other HTML elements in the hope of getting the customer support agent to fill out (i.e. userna...

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Category: Live Chat (124)

STATUS DETAILS
New
1

How can I get in touch with Qatar in UK?@Fast~Connect~24X7📲

How can I get in touch with Qatar in UK?@Fast~Connect~24X7📲

To connect with Qatar, you have options: But the most efficient way is to call their Qatar Live person at +𝟒𝟒-𝟐𝟎𝟒 𝟓𝟐𝟎-𝟏𝟓𝟗𝟖Qatar(REal Human). Phone: Call Qatar's customer support line at "📲 ...

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0 Comments

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Category: Live Chat (124)

STATUS DETAILS
New
8

Allow pasting images into the agents' Chat Widget

I would like to be able to copy and paste images directly into the chat widget (Like you do in a MS Teams chat for example). Currently the only way is via attaching it with the clipboard icon, which is ok, but copy + pasting the images in some cases would save quite a bit of time.


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Category: Live Chat (124)

STATUS DETAILS
New
1

Allow make Live Chat video call screen bigger on Agent side

We would like to make the Video call screen bigger of the Agent side as they need make the video bigger for work purposes.

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0 Comments

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Category: Live Chat (124)

STATUS DETAILS
New
1

Allow changing background of Chat Video Call

We would like the agents to blur or change the background when they are in a videocall.

This would simulate how Teams works with the background and blur options.

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0 Comments

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Category: Live Chat (124)

STATUS DETAILS
New
7

Provide the customer with the ability to review chat transcript history in the Chat widget when he comes back.

For live chat customers who get back on live chat widget, enable them to see the chat history in the past 90 days. which will provide better customer service experience. 

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4 Comments

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Category: Live Chat (124)

STATUS DETAILS
Needs Votes
1

When accepting a new chat request during multiple chat conversations in parallel, agent stays on ongoing conversation.

Current situation: An agent who's chatting with a customer and accepts during that conversation an additional chat request, (s)he is directly direct to the new incoming chat altough (s)he was busy with the initial ongoing one.


It would be better if agent can accept a chat & s...

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Category: Live Chat (124)

STATUS DETAILS
New
37

Automatically open and populate "Quick Replies" tab in agent chat session

Agents deal with several chats at any given moment and prefer to have the "Quick Replies" open in a session tab next so they can easily search and find the relevant Quick Reply. Agent can manually achieve this by clicking the "Quick Reply" icon in the conversation panel and then clicking the "...

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0 Comments

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Category: Live Chat (124)

STATUS DETAILS
New
16

adaptive cards in email transcripts sent as json not normal text

Chat widget send email with transcript 

Adaptive cards in email transcript sent as json instead being send as normal text

This need to be fixed 

So normal user can understand what option chosen instead of seeing json in the transcript sent to him



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1 Comments

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Category: Live Chat (124)

STATUS DETAILS
Under Review
1

Handle adaptivecard action event in LCW 2.0

The goal is to be able to do the same in LCW => something like:


adaptivecard sent by PVA :

{

  "type": "AdaptiveCard",

  "version": "1.0",

  "actions": [

   {

    "type": "Action.Submit",

    "id": "clickMe",

    "title": "Click ...

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0 Comments

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Category: Live Chat (124)

STATUS DETAILS
New