Administrator on 5/16/2023 6:46:55 PM

These ideas are best addressed through customization of your app experience in Customer Service Workspace (new pages, application tabs, integration with inernal resources) or customization of the quick replies feature that exists today.

Declining for now due to the age of these items, lack of votes, and misalignment with roadmap. If you have future interest in features related to engaging customers in novel ways over the live chat channel please don't hesitate to post again!