Export Survey Question Number
When using the export functionality, it would be ideal to have the question number in the export file. This will enable external tools, like Excel, to display the questions in the same order as they survey itself.
Timezone in Customer Voice
When export Response Report, user can change the timezone of customer response to collect the correct data of "Start Time" and "Completion Time".
Select which responses you want to export
Microsoft Forms has the functionality that you can choose which responses you want to export, whilst in Dymanics 365 it seems you can only 'Export all'. This can be extremely frustrating when you have an ongoing survey and would like to export only the latest responses. Would be great to add this...
Add more share role options
Provide share options that will allow more granular control. Currently you can share a form and make others "owners" which is provides too much access.
We may want to allow someone to manage the form and update surveys but not have access to responses. And the inverse, we ma...
Survey Reminder Feature is NOT Working for Schedule for Later
When I used the reminder feature to send a reminder on a future date and time, the survey was sent immediately and the start date of the survey was set to the future date and time. Therefore the survey was NOT open to anyone who responded to the pre-mature reminder.
[Response of the Customer Voice survey] completion of the "Regarding" field
Actually the “Regarding” field is not set for now on the CV Surveys. This is an expected behavior with the current logic of your software.
But for the requirements business (users) it is very important to identify the trigger (CRM records) that sent the survey.
Data retention and anonymisation options
It should be possible to set a data retention policy for any data relating to a survey response. For example, 'delete survey response 2 years after it was received'. This would allow users to properly apply any privacy policies that their surveys may be in scope of. A better option would be to a...
Truncation of Response in Dataverse
I have found that the text responses in Dataverse are being truncated to 100 characters. I have surveys that have free-form "long answer" and respondents are exceeding 100 characters. In Customer Voice itself the responses are not truncated. They are truncated in Dataverse which is causing iss...
The full text of the question response is stored in msfp_response field (vs msfp_name) field
Export Section Name and Number
Customer Voice functionality includes the ability to group questions by section. When exporting survey results it would be ideal to have the section number and section name in the export data. When using external tools, such as Excel, being able to aggregate results by section and display resul...
About Agent AI when creating a ticket from the Power Platform Admin Center
Ticket Creation Blocked by Agent AI in Power Platform Admin Center
When the Cx tried to submit a service request about copilot studio through the Power Platform Admin Center, but the agent AI kept providing public information and checklists instead of allowing me to submit a request. De...
Administrator
This feature is in Customer Voice Roadmap.