Add cross tabulation( Same as Qualtrics)
We are exploring the possibility of replacing Qualtrics with Customer Voice, which is currently used by our Insights team. Since we already use the Power Platform and Dynamics 365 internally, adopting Customer Voice would provide a more seamless and natively integrated solution.
...Add CSAT feature to Outbound Calls
Related to Support ticket filed: 2511050030001279
Outbound CSAT responses are missing a valid ConversationID
When an outbound call is made and transferred to CSAT, the ConversationID in the Customer Feedback Survey Response table is either a seri...
Two-stage Call Acceptance
A customer call is delivered via CCaaS to the CSR's desktop with red/green (decline/accept) buttons appearing on D365CS desktop. Before actually accepting the incoming call, no customer intent data or previous history is shown to the CSR on the Dynamics desktop. Only on clicking "Accept" is th...
About Agent AI when creating a ticket from the Power Platform Admin Center
Ticket Creation Blocked by Agent AI in Power Platform Admin Center
When the Cx tried to submit a service request about copilot studio through the Power Platform Admin Center, but the agent AI kept providing public information and checklists instead of allowing me to submit a request. De...
Customizing of the Customer Voice App Navigation
It would be very helpful if adjustments could be made within the Customer Voice app.
For example, adding a (custom) Dataverse table to the app navigation bar.
A suitable use case would be to add the “Task” dataverse table for directly creating tasks without switching apps.
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STATUS DETAILS
New
Customer Voice surveys sent via Real-time Journeys would should respondents as Contacts
Hi,
As my customer is transitioning into Customer Insights, they were about to send their yearly CSAT survey via RTM Journeys. But while testing, we noticed that all responses in Customer Voice shows as 'Marketing respondent'. When sending with OBM, all respondents show as 'Fi...
A wallboard is missing from the customer workspace app.
We have been working with the customer workspace app for some time now. Unfortunately, we are missing a dashboard/wallboard for the calling agents.
Agents can't see now how many waiting customers there are per queue.
This is very important to us. Agents not only work c...
Satisfaction Metrics Refresh
If a survey response is deleted, we would like the deleted response to reflect on the Satisfaction Metric to have the updated number.
While in an Account, make the Contacts section view selectable to a default, and/or save the Contacts view changes
While in an Account, make the Contacts section view selectable to a default, and/or save the Contacts view changes