22

Satisfaction Metrics Refresh

If a survey response is deleted, we would like the deleted response to reflect on the Satisfaction Metric to have the updated number.

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Category: Insights & Follow-up (21)

STATUS DETAILS
New
1

While in an Account, make the Contacts section view selectable to a default, and/or save the Contacts view changes

While in an Account, make the Contacts section view selectable to a default, and/or save the Contacts view changes

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Category: Insights & Follow-up (21)

STATUS DETAILS
New
2

[Response of the Customer Voice survey] completion of the "Regarding" field

Actually the “Regarding” field is not set for now on the CV Surveys. This is an expected behavior with the current logic of your software.

But for the requirements business (users) it is very important to identify the trigger (CRM records) that sent the survey.

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1 Comments

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Category: Insights & Follow-up (21)

STATUS DETAILS
New
2

Customise the Fields to be Exported for VOC

Current behaviour: Export of survey results includes customer sensitive data(e.g Customer Name, Email ID etc)


Expected behaviour: To be able to select customised customer' fields to be exported for easier data analysis

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Category: Insights & Follow-up (21)

STATUS DETAILS
New
4

Add more share role options

Provide share options that will allow more granular control. Currently you can share a form and make others "owners" which is provides too much access.


We may want to allow someone to manage the form and update surveys but not have access to responses. And the inverse, we ma...

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Category: Insights & Follow-up (21)

STATUS DETAILS
New
2

Csv Export / Excel export

Increase excel export to more then 5.000 feedbacks


+


find a solution for bug:

When exporting the CSV file containing all the responses, the files are unreadable. This is caused by some of the responses containing “\n” which is read as “Next line”, it is...

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Category: Insights & Follow-up (21)

STATUS DETAILS
New
10

Increase capacity of Sentiment satisfaction metrics

To accommodate surveys with more than 10 text field questions where capturing satisfaction metrics is useful, either increase the the limit of satisfaction metrics per project beyond 10 or enable multiple questions to be selected per sentiment metric (as is the case for 'custom score' metrics)...

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1 Comments

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Category: Insights & Follow-up (21)

STATUS DETAILS
New
1

Ability to View Verbatim Feedback from Customer Voice Results Dashboard

For free text questions, it would be ideal to view the verbatim responses directly from the results dashboard in Customer Voice (instead of needing to export the results to Excel). Right now, it only shows previews of a few of the latest results.

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Category: Insights & Follow-up (21)

STATUS DETAILS
New
6

Report link for External Users

It would help distributing survey results to external users, if there was an open link that could be copied and sent to e.g. colleagues and / or vendors.

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1 Comments

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Category: Insights & Follow-up (21)

STATUS DETAILS
New
8

Downloadable Report

It would be helpful to be able to download the report from the system, as when downloading just the data you have to have excel skills to create sophisticated reports with date selection etc. I would like to be able to just select my dates on here, and download the data with graphs to send to col...

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2 Comments

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Category: Insights & Follow-up (21)

STATUS DETAILS
New