Dynamics 365 Customer Insights - Data

Problem:

I'm designing a Power Page that adheres to English standards but requires Scandinavian numerical norms. Specifically, I need to use a comma "," as the decimal separator instead of a period ".", and a space " " as the thousands separator instead of a comma ",".

While Power Page allows language switching to Norwegian, this alters all menu options to Norwegian, which isn't ideal. I aim to retain the website's English language but be able to adjust the number formatting.

This also applies to date formatting, but in this case, that isse was resolved by using Site settings in the Power Pages Management:

DateTime/DateTimeFormat

dd.MM.yyyy HH:mm

Currently if the Historical Analytics data does not refresh we have to contact Microsoft support in order to force the refresh. It would be useful if the customer was able to do this themselves. This would save time and resource, and therefore cost, for both the customer and Microsoft.

Recent ticket to evidence the prompt for the idea: 2406060050005196

Unable to delete the data source in Customer Insights – Data

It will be great to have this option added.

Please support multivalue lookup columns in Customer Insights - Data segments. Currently there is a restriction:

• Multivalue lookup (PartyList). Some system lookup columns can contain multiple values. For example, the To lookup column of Email rows can contain multiple recipients. Searching multivalue lookup columns isn't supported.

Example:

Query required participants of appointments in a segment. Currently only first contact is delivered in segment for each appointment.

Related support case:

2404250050000272

Currently it is possible to configure new Custom Channel in the journey to send text messages (like Viber/Whats App) but it's not possible to react on customer feedback. Keywords functionality is not supported for Custom Channel in RTM. In Outbound Marketing module such functionality was supported - based on messages with specified keyword that have been send back by customer, it was possible to take an action in the journey. There is no such support in Real Time module. That means that communication with customer is not fully covered. The idea is to extend RTM by adding support for keywords for Custom Channels (as it is already available for SMS).

We are using Synapse Link to move Dataverse data towards Data Lake and there to Azure SQL Server.

Now the marketing team would like us to move email events created from Customer Insights (Real-time marketing & Outbound) with the same way.

How are we able to accomplish this? I can´t seem to be able to see the tables I need when I try adding them in Azure Synapse Link (make.powerapps.com).

Thanks

You are creating a Lead Score model that sets a score based on email opens sent by Dynamics 365 Customer Experience.

Currently, if the personal information (contact information) that opened the email has multiple leads tied to it, they will all be scored the same with respect to the lead.

We believe it would be useful to have the ability to set a score for one lead only, depending on the criteria, when there are multiple leads in the personal information, so that a clear score can be measured.

"Combine a group of fields" detailed here : https://learn.microsoft.com/en-us/dynamics365/customer-insights/data/data-unification-merge-tables

Currently when you combine address fields into a group it still leaves the original fields in the unification output (the customer profile table).

This can be confusing as you end up with 2 addressline1, 2 addressline2 etc, one that isn't combine and one that is.

Please can the original field either allowed to be excluded or hidden from the result of the unification if the fields are used in a combined group.

Currently the "Combine a group of fields" has a 15 data source limit.

The group by provides a way of keeping together fields in unification, like address fields, that should not be treated as individual fields, The current limit means that you would need to pick which data sources not to combine and show in the end unification which is problematic.

Please can this be removed so it can match the number of data sources.

-We have customers that wants Power pages be made available in South Africa Region, some of our customer their data is sitting outside South Africa, since the availability of data centers in South Africa including the Business Applications, now they would love to move/migrate to South Africa Region, now the challenge of moving of our to our region will be impacted with the fact that power pages are not available in their region.



In an event Microsoft is busy with power pages in South Africa can we have timelines to advise our customers.