Patrick Vu (WICLOUD CORPORATION) CE

Please continue addressing the known issue 4449491. This is a trending issue that affects many customers.

When the estimated members in the draft segment did not match the member count immediately after the segment was set live—considering it was still in the draft state—I would like to suggest implementing indexing to improve segmentation member update performance.

When modifying member record fields in a draft segment, the estimated members view updates immediately. However, after setting the segment live, the member count does not update right away. While delays may be expected when modifying a live segment, it is not reasonable for this behavior to occur in a draft segment. To resolve this, I recommend implementing indexing to improve segmentation member update performance.

Based on the document Exclude bot interactions - Dynamics 365 Customer Insights from Microsoft, inflated open rates are a known occurrence due to the fact that bot protection does not apply to email opens. As a result, nonhuman traffic can artificially increase open rates, leading to misleading analytics.

I would like assistance in identifying a solution to prevent this issue from occurring in the future