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Patrick Vu (WICLOUD CORPORATION) CE

Patrick Vu (WICLOUD CORPORATION)

Joined: 1/23/2025

  • Clicking a case record does not open the expected form but it opens a queue item

    Thu, 23 Jan 2025 20:24:56 GMT – Dynamics 365 Customer Service – New 

    Please continue addressing the known issue 4449491. This is a trending issue that affects many customers.

  • Provide indexing to enhance segmentation member update performance

    Fri, 18 Apr 2025 21:20:42 GMT – Dynamics 365 Customer Insights - Journeys – New 

    When the estimated members in the draft segment did not match the member count immediately after the segment was set live—considering it was still in the draft state—I would like to suggest implementing indexing to improve segmentation member update performance.

  • Provide indexing to enhance segmentation member update performance

    Fri, 18 Apr 2025 21:27:46 GMT – Dynamics 365 Customer Insights - Journeys – New 

    When modifying member record fields in a draft segment, the estimated members view updates immediately. However, after setting the segment live, the member count does not update right away. While delays may be expected when modifying a live segment, it is not reasonable for this behavior to occur in a draft segment. To resolve this, I recommend implementing indexing to improve segmentation member update performance.

  • Prevent the inflated email open rate issue

    Tue, 13 May 2025 21:58:32 GMT – Dynamics 365 Customer Insights - Data – New 

    Based on the document Exclude bot interactions - Dynamics 365 Customer Insights from Microsoft, inflated open rates are a known occurrence due to the fact that bot protection does not apply to email opens. As a result, nonhuman traffic can artificially increase open rates, leading to misleading analytics.

    I would like assistance in identifying a solution to prevent this issue from occurring in the future

  • Enhancing Real-Time SMS Message Visibility for Improved User Experience

    Fri, 13 Jun 2025 19:02:12 GMT – Dynamics 365 Sales – New 

    Currently, when using the SMS system that retrieves phone numbers from ACS, incoming messages trigger a notification. However, users must manually click on the notification to view the message, creating unnecessary delays in communication.

    To optimize efficiency and streamline workflows, we propose implementing real-time message visibility—allowing messages to be displayed instantly without requiring user interaction. This enhancement would eliminate the need to repeatedly click on notifications, ensuring smoother, uninterrupted communication, especially in fast-paced environments where real-time responsiveness is crucial.

    By introducing this functionality, users can engage with incoming messages more seamlessly, improving productivity and overall user satisfaction. We believe this feature would be a valuable addition to the system and greatly enhance its usability.