Automatically open tabs in home session.


You can configure which additional tabs you want to be openend when you open a new session. F.E. The customer details when you open a case in new session. What we would like to have is the opportunity to configure which tabs to open automatically when a service professional starts up the Custome...

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Category: Customer Service Workspace (17)

STATUS DETAILS
Under Review

Open multiple records in sessions from dashboard


From a dashboard in the home session you can open one case, which is openend in a new session and your screen goes towards the case you just openend. To open a second one you have to navigate back to the dashboard and click on the second case. It is not possible to select multiple cases and open ...

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Category: Customer Service Workspace (17)

STATUS DETAILS
Under Review

Open productivity pane for configured entities


We use the productivity tools to handle cases. But when an account of contact is openend in a session the employee is also bothered by the productivity pane, even though they can't use the productivity tools for these entities. You cannot configure for which entities to enable the productivity pa...

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Category: Customer Service Workspace (17)

STATUS DETAILS
New

Send 'are you there' notification in chat


If a customer doesn't reply after x amount of time send him an automated message like 'Are you still there, we haven't heard from you for some time'.

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Category: Omnichannel for Customer Service (145)

STATUS DETAILS
New