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From a dashboard in the home session you can open one case, which is openend in a new session and your screen goes towards the case you just openend. To open a second one you have to navigate back to the dashboard and click on the second case. It is not possible to select multiple cases and open them in sessions in one action.

We would like to be able to select multiple records to be openend in sessions, instead of opening them one by one. This wil dramatically improve agent efficiency.
STATUS DETAILS
New