You can configure which additional tabs you want to be openend when you open a new session. F.E. The customer details when you open a case in new session.

What we would like to have is the opportunity to configure which tabs to open automatically when a service professional starts up the Customer Service Workspace in the Home session. It now opens only one tab with a dashboard. We would like to also open f.e. a second dashboard and the knowledge search functionality in a 2nd and 3rd tab.