Spread schedule board panels across different monitors
Most dispatchers use multiple monitors. It would be beneficial if the different panels (in particular the list of RRs, the map, the Gantt chart) could be detached and placed on different monitors to make perfect use of the available real estate.
Schedule Assistant to ignore work hours
Similar to RSO, I would like to be able to ignore working hours when running Schedule Assistant or the API. Use case: My resources work 8:00am to 6:00pm, but I have an emergency WO at 8:00pm. I want to see my resources with travel duration to either book them or be able to call them and check ...
Provide time-only field or control to capture time windows in URS
As of today, time window start and end are capture and displayed as date/time fields, which is often confusing for the user. Suggestion: Similar to date-only fields, also provide time-only fields. Workaround could be the ability to only show the time portion of a date/time field in standard vi...
Search bookings from within the schedule board
Many customers face the situation that their customer call and ask about a scheduled service visit (i.e. a booking). Currently they need to open a separate browser tab, navigate to bookings and try to find the booking based on a combination of different fields. Suggestion: Provide an integrate...
Combine work orders, but share setup time
In some industries we see that a significant part of the work order duration is setup time. Imagine a job type where 1 hour work order duration includes 30 minutes prep time. If we would be able to combine 2 of these work orders, the technician would only be booked for 1.5 hours instead of 2 h...
Provide more flexibility on schedule board resource icons, map icons, tool tips and color-coding
Today we have resource images for contacts and users, on the map pin and truck icons. Suggestion: Provide resource images for all resource types. Consider the new image field type instead of the entity image if that adds value. Instead of map and truck pin, provide more flexibility on icon and...
Retrieve required work order skills from entities other than incident type (e.g. asset, product, customer)
OOTB the work order skills are populated based on the incident type. However multiple customers have explained situations where they would like to specify required skills also on the account (e.g. entry certificate), customer asset (e.g. for highly-customized assets) or product (instead of bui...
Provide more styling flexibility for booking cells, resource cells and resource cards
Today a user is able to modify the HTML that generates the resource cell and the booking cell. It is however not possible to use styles, making it very hard to impossible for example to visualize option sets or Boolean attributes. Suggestion: Provide the ability to use