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Many customers face the situation that their customer call and ask about a scheduled service visit (i.e. a booking). Currently they need to open a separate browser tab, navigate to bookings and try to find the booking based on a combination of different fields. Suggestion: Provide an integrated search facility that allows a dispatcher/agent to locate bookings from within the schedule board.
STATUS DETAILS
Needs Votes
Administrator on 1/27/2020 6:32:01 PM
Hi Alex,
Thank you for great feedback. We have heard about this from different customers, this is in our backlog and more votes would help us priortize this feature.
Thanks,
Vinay Nalam,
PM, Microsoft.