OOTB the work order skills are populated based on the incident type. However multiple customers have explained situations where they would like to specify required skills also on the account (e.g. entry certificate), customer asset (e.g. for highly-customized assets) or product (instead of building a huge matrix of job type and product type just have a generic incident template that is complemented by product-specific skill requirements). A similar approach would be nice for Work Order Service Tasks, however it will then be hard to report on planned duration vs. actual duration, e.g. there might be site-related tasks or tasks that only apply to a certain asset.

Category: Field Service
Needs Votes
Ideas Administrator

Thanks, Alexander.

I really like this idea and will begin to look into it further; however, if this gets more votes, it will be easier to justify prioritizing this idea.

Thank you for your insight,
Jason Cohen
PM, Dynamics 365 Field Service