Allow Reversal of Business Unit Scoping in Customer Insights – Journeys (Real-Time)
Currently, once Business Unit Scoping is enabled in Real-Time Journeys, it cannot be turned off—even in non-production environments like DEV or UAT. This limitation makes it difficult for partners and customers to test, customize, and align environments when the feature is unintentionally acti...
Enable Deletion of Responded Survey Invites in Customer Voice
Currently in Customer Voice, invitations that have received a response cannot be deleted—even if the survey data is no longer needed or has already been archived. This limitation creates clutter in the Total Invites panel and makes it difficult for users to manage and clean up historical surve...
Enable MultiSelect Lookup Control for Use Across Dynamics 365 Apps (e.g., Sales, Customer Service)
Currently, the MultiSelect Lookup control is available only when Dynamics 365 Field Service is installed, as it is shipped as part of the Field Service solution. This creates a limitation for organizations that would like to leverage similar multi‑record selection capabilities within other fir...
Ability to Exclude Specific Email Senders or Domains from Auto‑Tracking in Dynamics 365
In Dynamics 365, email auto‑tracking is currently controlled at the mailbox and user level, without the ability to filter tracking behavior based on specific senders or domains.
In real-world scenarios, especially in environments integrating with external systems (e.g., automa...
Improve Refresh Frequency for Agent Status in Omnichannel Real-Time Analytics
longer, depending on data volume and filters. This delay limits the effectiveness of real-time monitoring, especially for service teams needing immediate visibility into agent availability.
We request the ability to reduce the refresh interval to ≤5 seconds or provide configur...