Deploy the Resource Scheduling Optimization Add-in for Dynamics 365 Field Service
Following the public docs Deploy the Resource Scheduling Optimization Add-in for Dynamics 365 Field Service there is a note "It may take several hours between the time the subscription appears in Microsoft 365 Admin Center and Power Platform Admin Center."
https://learn.microsoft.com/en-...
Improve delivery times for marketing emails (Customer Insight Journeys)
The client conducted a benchmarking exercise between Hubspot and Customer Insights Journeys:
With Hubspot, delivery times average around 15 minutes, while with Customer Insights Journeys, 78% of emails are delivered within 30 minutes. Twenty-one percent take between 30 minutes an...
Improve public documentation to Enable Copilot feature in D365 Customer Service
We’d like to share some feedback regarding the Copilot setup process in Dynamics Customer Service. Our customer had a negative experience trying to follow the existing public documentation.
- We’ve found the configuration to be unnecessarily complex and not as intuitive as expected. ...
STATUS DETAILSNew
Improve limitations of the Form Component Control
Ask: As a customer we think the current limitations of the Form Component Control could be improved allowing embedding the Contact form into the Opportunity form using the Form Component Control. Please keep us posted if the behavior/limitations for the editable Form Component Control are upda...
D365 Customer Insights - Journeys Email policies and suspension standards
SCENARIO: We are building our Customer Insights environment to manage large-scale communications for the organization, including disaster and emergency notifications for events, and expanding its use to other departments. Some departments rely on Customer Insights as a primary...
Copilot Service Workspace - get notified of changes that are being pushed down to our organization
New chat sessions are not creating a multi-session tab in copilot service workspace. We found that in the experience profile for agents, under inbox settings, there is a setting to either start conversations in the inbox or in a new session tab.
We have been using Dy...
Email policies and suspension standards
SCENARIO: We are building our Customer Insights environment to manage large-scale communications for the organization, including disaster and emergency notifications for events, and expanding its use to other departments. Some departments rely on Customer Insights as a primary...