SCENARIO: We are building our Customer Insights environment to manage large-scale communications for the organization, including disaster and emergency notifications for events, and expanding its use to other departments. Some departments rely on Customer Insights as a primary communication tool to fulfill legal and policy-related communication requirements.

ISSUE: Our organization email service was suspended; we received the following error message:

• "Your organisation's ability to use the Dynamics 365 Customer Insights - Journeys real-time email service has been suspended due to recent activity. To reactivate your service, contact your admin or email d3mabuse@microsoft.com"

Our main concern is that the Email policies and suspension standards - Dynamics 365 Customer Insights | Microsoft Learn (https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/email-policies) disabled our tenant without prior notice, this could be critical especially during critical times such as legal deadlines or disaster notifications, which could negatively affect the organization. We have already experienced a near miss with this issue. Ref Support Ticket: #2507310040008470 - Our Email Service was suspended due to a false alert caused by the algorithm. In our previous ticket, MS Support and Product team confirmed we did not breach any rules.

IDEA: We suggest implementing an alert mechanism that notifies users at least 24 hours in advance before deliverability protection system is scheduled to suspend the organization. This proactive warning would significantly reduce the risk of unexpected downtime and allow teams to take necessary precautions to avoid email deliveries disruption.