We have quite a number of customers who have moved the management of their team mailboxes into D365 CE using queues.

As with many mailboxes, there are emails from senders who could easily be classed as Junk/spam email senders. It would be great if there was a function in D365 CE to block future emails from specific senders without having to log into outlook online etc.

What this could look like for a user is that when they open an email in CRM, there is a button to block emails from the sender. When used, D365 CE would then apply the blocking via native Exchange Online integration that would mimic a user going to Exchange online and applying there.

This would save time for Users having to remove repeat spam/junk mail from their queues on almost a daily basis.
Category: Email
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future. 



Naman Agrawal

Product Manager, Microsoft



Just a suggestion of how you can do this with configuration/customization.

We added a spam button on our case. When the user clicks it, it cancels the case as spam and marks the contact as a spammer. Then we set it up in our ARC rule not to create cases if the contact is a spammer.

Category: Email


No update yet. Needs more votes.

Category: Email


Hi Leon,
Thanks for sharing this one, i was asking myself same question. Any progress from MS one year later?We are also moving our shared mailboxes into D365 CE queues email to cases, and i don't know ow to deal with spam sender. Br

Category: Email