Microsoft Dynamics 365
How can we improve Dynamics 365 ?
Suggest a new Idea
Search for existing ideas
The demand for self-checkout is increasing massively worldwide. Self-checkout provide a better customer experience and can provide a better efficiency in terms of shorter lines and a faster checkout, especially for supermarkets and grocery stores, but also for fashion retailers and others. Wit...
Thank you for the product suggestion! We will continue to monitor this idea and the votes to determine if it will be given a position in our backlog. -Holly Haines, Principal Program Manager
Pickup sales orders and add items to POS transaction
We are facing an issue which sounds like something more and more partners and customers need a solution for:
Adding one or more sales orders created in D365 FO to a POS transaction and then add extra items to the same POS transaction. That is, we need to be able to combine sales orders from D365...
Improvements to e-receipt design capabilities
The current capabilities around email receipts are extremely basic and honestly not fit for purpose in a world where email has removed the need for paper. EVERY customer I work with requests e-receipt capabilities as a mandatory requirement of the product, and the vast majority al...
Thanks for your feedback. This is a great suggestion. We have added this to our backlog -Holly Haines, Principal Program Manager
Up-sell/cross-sell item functionality from the POS
Within FinOps Up-sell/cross-sell functionality is available within Call Center. Many of our clients are requesting this functionality within the mPOS and cPOS to drive sales. Please extend this functionality to be available from within the POS.
Thank you for your feedback. POS currently uses the Infocode framework to drive upsell/cross-sell type capability. We do have intention to normalize upsell/cross-sell functionality across all retail channels on our roadmap. We cannot share a timeline for this at this time. - Holly Haines, Principal Program Manager
Support number format on receipt different from regional settings
Regional settings on the store affects the number formats on the receipt. e.g discount is displayed with parantheses instead of minus symbol. It would be great to have another setting for number formats. Our customers have workers from different countries and en-US is the preferred language fo...
Override Item VAT Group at Item Variant Level
Requirement: Certain territories including UK and Republic of Ireland are permitted to sell children's clothing and footwear at 0% VAT (Tax), whereas all adult sizes of the same item are standard-rated.
Exchanging Master product to different variant retaining original transaction discount
Scenario: An item was bought on promotion. After the promotion has ended, the customer comes to the store to exchange the variant of the same master product (Size, Colour). The retailer would like to register this exchange in variant without asking the customer to pay the full price. Current F...
Retail periodic discount on canceled quantities
When you cancel delivery remainder in Call center sales order this does not update retail discounts. It looks like retail pricing considers only ordered quantities and not delivery remainder. Some customers need to track quantity ordered versus quantity delivered. He or she does not delete quanti...
Receipt date format
On the receipt format you're able to select time format 12H or 24H, but for date, there's only one option, which is decided by the store language. This is not good, as you can't just change the store language to change date format, as all product translations will disappear.
There should be the ...
Product Lines Multi Selection on MPOS
Customer Purchase 10 different product from 2 different sales associate. MPOS product lines operator can attach sales associate with single product line means operator select all 10 product lines one by one then attach sales associate. if multi selection option available on product line screen ...