Configure Cust Service Workspace to reply to cases from queue not individual user
My suggestion is to adjust the email settings so that when the customer responds to the email, they won't be required to click "Reply All" to have the email included in the queue.
Instead, customers should only need to click "Reply" to the sender, and the email will automatic...
Microsoft Dynamics 365 Marketing doesn't offer a direct way to set preheader details for an email template through its user interface.
Microsoft Dynamics 365 Marketing doesn't offer a direct way to set preheader details for an email template through its user interface. The preheader is the brief text that appears at the very beginning of an email.
Allow BCC feature to log every email that get sent out for Compliance purposes
Due to some Compliance regulations Companies would like to log every email that sent out from Marketing platform as well. Right now Dynamics Marketing app uses its own under the hood infrastructure/exchange server to send emails. Marketing Email records are subject to get deleted by some user...
Able to reply/send email to others with a custom name.
Hi team,
Could you kindly create a function that allows our customers to reply using their custom name? This way, the email will appear to come from the team rather than a personal email.
Improve bulk-email deliverability with a separate link- and image-domain
Description:
All links in mailings are currently sent/hosted with a microsoft domain. Depending on how the images are integrated, they also refer to different domains.
mprove email deliverability with SPF, DMARC & DKIM
Description:
Microsoft currently only offers the option of capturing the DKIM on a sender address. In order to positively influence the deliverability of the newsletter, further DNS settings (SPF...
option to support SPF and DMARC to send emails on marketing
Support to use SPF and DMARC to send marketing emails on Dynamics 365 for marketing applications will be helpful and support by Microsoft related to these will help the deliverability.
DEDUPLICATING WHEN SENDING A COMMUNICATION
Today when I trigger a communication I need to have a 100% validated base that there is no duplicate contact that will receive 2 or more communications.
in traditional messaging tools (sales force, mailchimp, oracle) there is a de-duplication of contacts before sending. which ensures tha...
Feature to obtain the business unit to which the owner of the contact belongs as a string
We want to get the business unit of the contact owner belongs as a character string and Inset it into the email.
However, currently it is possible to display the GUID using the field "{{contact.contact_systemuser_owninguser.businessunitid}" for the owning business unit of a contact in th...
option to create a seperate link and sub domain to send emails
In outbound marketing, we are expecting a new feature that allows to create an separate Link- & Image-Domain to send emails