Identify which specific recipient within a distribution list is causing email delivery failures and to allow more than 5 recipients in the CC field
Currently platform supports a maximum of five recipients in the CC field, need to allow more than 5 recipients in the CC field and need to identify which specific recipient within a distribution list is causing email delivery failures eventually send ...
Prevent focus loss in Email Subject & Preview fields by pre‑initializing background processes
Problem
When creating or editing emails in Customer Insights – Journeys, users may experience unexpected loss of cursor focus in the Subject or Preview Text fields—especially when pressing the SPACE key during the init...
Drag & Drop for Content Blocks - Fix problems with conditions
When using drag & drop with content blocks, the conditions are mixed up. As a result the wrong audience might be addressed. This behavior should be fixed.
Many thanks,
Lukas
Extending the dynamic content functionality to support full-email variations
Dynamic content conditions are currently applied on a per-section basis, which makes testing difficult as the number of sections increases and variations multiply, even when the same conditions are reused. Grouping contiguous sections under a shared condition would significantly simplify testi...
liberate the email frequency cap - please vote for me
Can we set up the frequency cap for our emails based on our schedule? At the moment is very strict so it is impacting negatively our projects, hitting the key days when we send emails. Can you open up the setting so we can define the frequency cap that works for our business? This is a high pr...
The space between Design vs Preview/Test and background color in Email Editor of Customer Insight Journey render differently
Idea Description
When authoring marketing emails using the Customer Insights – Journeys Email Editor, users frequently experience confusion and unexpected layout behavior while designing emails, especially when working with sections, columns, and spacing/margin...
Enable visibility and bulk removal of email addresses from the suppression list in Customer Insights - Journeys.
There is currently no capability in Customer Insights - Journeys to retrieve the full suppression list or perform bulk removal of suppressed email addresses. Users must manually review each contact to determine its suppression status.
Email Template side panel shows editable fields, but changes are not saved or applied
Description
When creating an email in Dynamics 365 and applying an Email Template, the side panel displays several fields as editable. However, any changes made in this panel are not saved or reflected in the created email.
Microsoft Support has confirmed this be...
Remove warning message appears stating "Companyaddress placeholder is missing in Email Body." when the Compliance Profile "Purpose" is set to "Commercial"
Issue:
When removing the "Company Address" placeholder from the email body in Dynamics 365 Customer Insights - Journeys, a warning message appears stating "Companyaddress placeholder is missing in Email Body."
Cause (Post investigation by MS suppor...
ICS Link Not Working
ICS link does not work in the new Outlook, and we are unable to save events to our calendar--when will this be updated?