1

Need improved capability to add more than 100 contacts to real time segments

We consistently need multiple sales people to add to a real time segment, however, this is not possible as there is a 100 contact limit and there is no way for them to add via the 'contacts' view in d365 sales (which they primarily use).


At the moment, we are having to create...

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Category: Segmentation (217)

STATUS DETAILS
New
11

Enable Bulk Updates for Segment Status Reason

The current design of Dynamics 365 Customer Insights - Journeys restricts users from updating the Status Reason field for segments in bulk. At present, changes to this field are managed automatically by the system and cannot be modified directly by users. Updates must be carried out individual...

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1 Comments

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Category: Segmentation (217)

STATUS DETAILS
New
1

Advanced Find Options should be shown in Segment Builder

Currently, the search conditions [Does Not Begin With] and [Does Not End With] are not available in the RT Segment Builder. The conditions are available in Advanced Find but not in Segment Builder. Please consider adding the search conditions [Does Not Beg...

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Category: Segmentation (217)

STATUS DETAILS
New
1

Allow Journeys to end with adding contact to new Segment

When a Journey (Trigger or Segment based) completes all tasks, we need be the option to end with adding Journey participant to a newly qualified Segment (and qualifying for a different customer lifecycle Journey). This is a common feature in Marketing Automation that is missing in Customer In...

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Category: Segmentation (217)

STATUS DETAILS
New
1

Define a default time zone for segments globally on Real Time Marketing

We want to set a default time zone for segments globally on Real Time Marketing

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Category: Segmentation (217)

STATUS DETAILS
New
2

Customer Insights - Bring back the Excel button

Since Customer Insights, the only way to export segments to Excel is to use the Admin Center, which is not available to common users. Moreover, it is no longer possible to edit multiple segments at once in Customer Insights.


This is a downgrade from Outbound Marketing, where w...

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Category: Segmentation (217)

STATUS DETAILS
New
25

Segment memeber exportation info

In the segmentation of customer insights journeys, although the columns are dynamically added to the segment member view, when exporting, the system exports some columns by default.

Please, it would be a great help if in the exported excel file the columns of the segment member view that...

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Category: Segmentation (217)

STATUS DETAILS
New
1

Re-enable the use of calculated fields in segments query

Hello,

Could you enable the use of calculated fields in segments query ?

It was possible for a long time and it's no longer the case for some time now (a popup says that it is not allowed anymore).The issue is that some calculated fields are mandatory in some of our segments query ...

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Category: Segmentation (217)

STATUS DETAILS
New
1

Filter by contact owner

Need the ability to filter by contact owner within a segment considering sales people are often tasked with adding to/viewing a segment.



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Category: Segmentation (217)

STATUS DETAILS
New
1

Cross-reference soft bounces across all journeys

Currently, cross-referencing suppression lists and soft bounces in each journey to identify contacts that are bouncing our emails is a manual process. This contributes to low reputation issues and increases soft bounces. Having a tool to cross-reference across all journeys would make this task...

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0 Comments

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Category: Segmentation (217)

STATUS DETAILS
New