Need improved capability to add more than 100 contacts to real time segments
We consistently need multiple sales people to add to a real time segment, however, this is not possible as there is a 100 contact limit and there is no way for them to add via the 'contacts' view in d365 sales (which they primarily use).
At the moment, we are having to create...
Enable Bulk Updates for Segment Status Reason
The current design of Dynamics 365 Customer Insights - Journeys restricts users from updating the Status Reason field for segments in bulk. At present, changes to this field are managed automatically by the system and cannot be modified directly by users. Updates must be carried out individual...
Advanced Find Options should be shown in Segment Builder
Currently, the search conditions [Does Not Begin With] and [Does Not End With] are not available in the RT Segment Builder. The conditions are available in Advanced Find but not in Segment Builder. Please consider adding the search conditions [Does Not Beg...
Allow Journeys to end with adding contact to new Segment
When a Journey (Trigger or Segment based) completes all tasks, we need be the option to end with adding Journey participant to a newly qualified Segment (and qualifying for a different customer lifecycle Journey). This is a common feature in Marketing Automation that is missing in Customer In...
Define a default time zone for segments globally on Real Time Marketing
We want to set a default time zone for segments globally on Real Time Marketing
Customer Insights - Bring back the Excel button
Since Customer Insights, the only way to export segments to Excel is to use the Admin Center, which is not available to common users. Moreover, it is no longer possible to edit multiple segments at once in Customer Insights.
This is a downgrade from Outbound Marketing, where w...
Segment memeber exportation info
In the segmentation of customer insights journeys, although the columns are dynamically added to the segment member view, when exporting, the system exports some columns by default.
Please, it would be a great help if in the exported excel file the columns of the segment member view that...
Re-enable the use of calculated fields in segments query
Hello,
Could you enable the use of calculated fields in segments query ?
It was possible for a long time and it's no longer the case for some time now (a popup says that it is not allowed anymore).The issue is that some calculated fields are mandatory in some of our segments query ...
Filter by contact owner
Need the ability to filter by contact owner within a segment considering sales people are often tasked with adding to/viewing a segment.
Cross-reference soft bounces across all journeys
Currently, cross-referencing suppression lists and soft bounces in each journey to identify contacts that are bouncing our emails is a manual process. This contributes to low reputation issues and increases soft bounces. Having a tool to cross-reference across all journeys would make this task...