Ability to Delete Individual Interaction Data in CIJ
Issue Definition
We have a growing concern regarding Customer Insights – Journeys (CIJ) interaction data retention and the inability to delete specific interaction records for individu...
D365 Customer Insights - Journeys Email policies and suspension standards
SCENARIO: We are building our Customer Insights environment to manage large-scale communications for the organization, including disaster and emergency notifications for events, and expanding its use to other departments. Some departments rely on Customer Insights as a primary...
Hide “Change to retained data” option in the filter of a view
Users encountered an error on the Real Time Marketing (RTM) short URL list page when attempting to apply filter changes. Specifically, after selecting ‘Edit Filter’ → ‘Change to Reserved Data’, the system returned an error stating that the column for entity
Customer Insights availability
To my great surprise, customer journey is not available for installation if you choose the Sweden region (CRM22). Of course, you expect Microsoft to have the same apps available for at least Europe. Not having this is completely incomprehensible. All the cornerstone...
New wave, Industry leverage with new b
Enhance wait times for Wait tile in journey designer
Currently the maximum time a wait tile can wait for is 90 days or 12 weeks. The maximum time limitation applies whether selecting an amount of time or setting a fixed date. For journeys that start in the beginning of the year - like sending regular updates on business hours before national hol...
Review the architectural design of Dynamics 365 Customer Insights Journeys
The creation of A Customer Insights Journey will automatically create 5 Flows in order to circumvent the throttling limits imposed by Power Automate by default. They are exactly the same, copies of each other.
I was told by Microsoft Premier Support to avoid deleting them or mo...
Option to Disable BU scoping setting (once enabled) in D365 CRM Real time journeys
Option to Disable BU scoping setting (once enabled) in D365 CRM Real time journeys.
There can definitely a possibility that a customer wants to disable this option once enabled due to various regions. For a customer like us where we have more than 9 regional PROD live we would want to di...
Add Ability for user's to update time zone setting for Journey Views
Currently users are able to set a time zone preference when scheduling a Journey to start in the journey properties, but in the journey views (list of journeys), the time zone always displays in UTC time zone which causes a bit of confusion. For example, a journey with a schedule start time of...
To monitor weekly or daily interactions for customer insight journeys
Hello Team,
Customer wants to monitor concurrent usage for Customer Insights - Journeys application to view daily or weekly interactions for quotas. Unfortunately, we cannot monitor daily or weekly interactions from the UI. While th...