13

Add 'this year' as option in time-frame of interactive dashboard

Since a custom time-frame cannot be saved as the filter for an interactive dashboard, the biggest possible time-frame is 'this quarter'. It would be helpful if 'this year' or 'custom time-frame' is added as an option

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1 Comments

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Category: Customer Service Hub (56)

STATUS DETAILS
Needs Votes
6

Correct Timeline design flaw

If you configure the new UX to have a timeline to use 2 columns width, then all the new property is ruined by a grey wall of no data. When using one column this is not an issue, but when you use two... it is. In my case I have made this adjustment within the Customer Service Hub on the form CA...

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1 Comments

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Category: Customer Service Hub (56)

STATUS DETAILS
Completed
22

Display images inline inside E-Mail Body in Customer Service Hub/Unified Interface

Feature: Allow to view images inside the E-Mail body direcetly in the E-Mail instead of have to view them as attachments. Explanation: In the classic WEB UI all images inside an E-Mail body were directly displayed and could viewed inside the E-Mail Body. In the Customer Service Hub all Images ...

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2 Comments

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Category: Customer Service Hub (56)

STATUS DETAILS
Completed
10

Restore "Created By" information to Notes in timelines

It is no longer possible to see who created a Note in a timeline in the Customer Service Hub, it simply lists it as 'undefined'. My communications with Microsoft techs have advised me that this was an intentional decision. It is possible to see the note creator outside of the CSH, which makes ...

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1 Comments

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Category: Customer Service Hub (56)

STATUS DETAILS
Under Review
4

Display relevant icons on Email activity entries in journals

Currently this is provided in base Dynamics 365. Emails in a case journal, for example, will have an icon that visually conveys what kind of email it is: Inbound, Outbound, Draft, etc. Customer Service Hub replaces these with a single icon that looks very much like a 'draft' email icon. The ho...

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0 Comments

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Category: Customer Service Hub (56)

STATUS DETAILS
Completed
11

Improve Customer Service Hub / Old Web Client

For some reasons, our customer does not want to use the new Customer Service Hub even if it looks very nice. The biggest issue here is the missing possibility to set up interactive dashboards without any timeframe or with a custom default timeframe. In case lots of service agents open each day...

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1 Comments

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Category: Customer Service Hub (56)

STATUS DETAILS
Under Review