1

Bring back Search button to re-execute the search using the new Schedule Board visible dates.

According to this doc: https://docs.microsoft.com/en-us/dynamics365/common-scheduler/developer/extensibility-release-notes#december-2017, when changing the dates on the Schedule Board, the Resource Query is not automatically executed again. Rather, you mus...

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Category: Customer Service Hub (54)

STATUS DETAILS
New
3

Filter Pane to be hidden after embedded Power BI report is opened

Filter Pane to be hidden after embedded Power BI report is opened in Dynamics365.



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Category: Customer Service Hub (54)

STATUS DETAILS
New
1

AHT (Average Handling Time) for Case management

Average Handling time will be crucial to offer an overview on how much time users are spending in handling a Case

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Category: Customer Service Hub (54)

STATUS DETAILS
New
5

Email Template - Automatic emails

It would be great if we could have an filter option to set if a organizational email template is displayed in the dialogue of insert email template while creating a new email or not.

For example I have a organizational template for the installed user language package English but I do not...

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Category: Customer Service Hub (54)

STATUS DETAILS
New
1

Print functionality within Customer Service Hub

It would be great if you could print out a service request from within the Customer Service Hub. Currently, you're only able to print screen which does not allow you to view the entire service request as a whole.

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Category: Customer Service Hub (54)

STATUS DETAILS
New
2

Content in Timeline should be translated as per User Language

Content in Timeline in Description field should be translated as per User Language. Example:

Case Title: XXX

Case Number: YYY

Case Status: New

Then "Case Title", "Case Number" & "Case Status" should be translated as per User LanguageĀ 

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Category: Customer Service Hub (54)

STATUS DETAILS
New
1

Provision to update the Escalated On in Case entity

We should have provision to update/set the Escalated On field in Case, either through UI or Code.

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Category: Customer Service Hub (54)

STATUS DETAILS
New
10

Ability to divide support time during entitlement

Within a long-term entitlement, customers must specify the support time available each month.

However, the current feature does not have the ability to divide the available support time on a monthly basis duringĀ entitlement period.


When this feature is implemented, it wi...

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Category: Customer Service Hub (54)

STATUS DETAILS
New
2

Email2Case - Option to display always contacts in Cases

We use the Email to Case Flow in Customer Service Hub. This is the default convert rule: By default, the Title field of the new case is set to the subject of the email and the Customer field is set to the sender of the email. If the sender of the email is a contact with a parent account, the Cust...

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Category: Customer Service Hub (54)

STATUS DETAILS
New
3

Have Global filter from different entity for Interactive Dashboard

Have Global filter from different entity for Interactive Dashboard, since currently it is dependent on only with Single entity. Idea is when we are able to stream data for Relational tables but why can't we have for Global filters too ?

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Category: Customer Service Hub (54)

STATUS DETAILS
New