22

Display images inline inside E-Mail Body in Customer Service Hub/Unified Interface

Feature: Allow to view images inside the E-Mail body direcetly in the E-Mail instead of have to view them as attachments. Explanation: In the classic WEB UI all images inside an E-Mail body were directly displayed and could viewed inside the E-Mail Body. In the Customer Service Hub all Images ...

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2 Comments

Read more... 2 Comments

Category: Customer Service Hub (54)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We implemented inline image support end-to-end in the email experience for our April 2020 release.  You can review more information on the email experience from https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-email-overview

Sincerely,

PM,

Microsoft.

6

Correct Timeline design flaw

If you configure the new UX to have a timeline to use 2 columns width, then all the new property is ruined by a grey wall of no data. When using one column this is not an issue, but when you use two... it is. In my case I have made this adjustment within the Customer Service Hub on the form CA...

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1 Comments

Read more... 1 Comments

Category: Customer Service Hub (54)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We released this feature as part of the functionality in 2020 October Wave release.

Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-admin#expand-filter-pane

 

Sincerely,

PM,

Microsoft.

4

Display relevant icons on Email activity entries in journals

Currently this is provided in base Dynamics 365. Emails in a case journal, for example, will have an icon that visually conveys what kind of email it is: Inbound, Outbound, Draft, etc. Customer Service Hub replaces these with a single icon that looks very much like a 'draft' email icon. The ho...

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0 Comments

Read more... 0 Comments

Category: Customer Service Hub (54)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We released this feature as part of the functionality in the 2020 October Wave release.

Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-overview

 

Sincerely,

PM,

Microsoft.

2

Timeline - Display Owner of the note

Prevent changing note status "Note modified by first_name last_name" if no changes were made. Users have a habit to click on edit button in order to expand full comment of a note. They do not do any changes and don't have permissions to edit but the status will be changed which makes harder to...

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2 Comments

Read more... 2 Comments

Category: Customer Service Hub (54)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We released this feature as part of the functionality in 2020 October Wave release.

We changed to only update the note if there was a change in the information instead of updating every time.

 

Sincerely,

PM,

Microsoft.