Make the UX of Portal Comment much better by displaying the Notes attachment associated with it.
My business users complaining that they need to open each portal comment from the Customer Service Hub Timeline just to know if there is an attachment. Make the UX of Portal Comment much better by displaying the Notes attachment associated with it. Customers will be happy if they can identify ...
Enhancements to the Customer Service hub app
The features described in the docs below are currently only available in CSW and OCS.
URL : Read more...
Upload State at attachment
While file Upload as an attachement no state is shown.
If the File size is big and it needs some time - nothing happens.
For the USer it seems like it is not working.
After the file is again choosed and added suddenly it is twice in the attachement.
An State like an loa...
FEEDBACK on the Wave 2 2022 Customer Service UI changes
So I've written extensive feedback on some of the UI/UX choices/changes for wave 2 2022 release of customer service. If you want to read the full feedback see link below:
https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/468276/feedback-on-wave-2-2022-ui-change...
Automatic record creation rules in the web client
Automatic record creation rules in the web client will be supported until April 1, 2023.
In the meantime, if you try to create a new automatic record creation rule, you will receive an error, and to avoid it, there are too many steps to go from customizing the system to applyi...
Classic App designer limitation
In the classic app designer where views and forms can show up as unchecked if you have more than 5000 views and forms in your environment. The currently advised mitigation is to use the Modern App Designer (make.powerapps.com) if it is available to you.
Please help in creating...
The left menu bar supports adaptive change of width
Hi Microsoft product team
We are Xiaomi International Project Team.Now Xiaomi users encounter a big difficulty using D365 Customer service.
In many countries in Europe and Southeast Asia, we have set up multiple languages to support system operations in local...
Administrator
Thank you for your feedback.
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
PM,
Microsoft.