25

Make the UX of Portal Comment much better by displaying the Notes attachment associated with it.

My business users complaining that they need to open each portal comment from the Customer Service Hub Timeline just to know if there is an attachment. Make the UX of Portal Comment much better by displaying the Notes attachment associated with it. Customers will be happy if they can identify ...

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Category: Customer Service Hub (65)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

9

Enhancements to the Customer Service hub app

The features described in the docs below are currently only available in CSW and OCS.

URL :  Read more...

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Category: Customer Service Hub (65)

STATUS DETAILS
New
4

Upload State at attachment

While file Upload as an attachement no state is shown.

If the File size is big and it needs some time - nothing happens.

For the USer it seems like it is not working.

After the file is again choosed and added suddenly it is twice in the attachement.

An State like an loa...

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Category: Customer Service Hub (65)

STATUS DETAILS
New
4

FEEDBACK on the Wave 2 2022 Customer Service UI changes

So I've written extensive feedback on some of the UI/UX choices/changes for wave 2 2022 release of customer service. If you want to read the full feedback see link below:


https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/468276/feedback-on-wave-2-2022-ui-change...

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1 Comments

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Category: Customer Service Hub (65)

STATUS DETAILS
New
2

Automatic record creation rules in the web client

Automatic record creation rules in the web client will be supported until April 1, 2023.


In the meantime, if you try to create a new automatic record creation rule, you will receive an error, and to avoid it, there are too many steps to go from customizing the system to applyi...

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Category: Customer Service Hub (65)

STATUS DETAILS
New
1

Classic App designer limitation

In the classic app designer where views and forms can show up as unchecked if you have more than 5000 views and forms in your environment. The currently advised mitigation is to use the Modern App Designer (make.powerapps.com) if it is available to you.


Please help in creating...

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Category: Customer Service Hub (65)

STATUS DETAILS
New
1

The left menu bar supports adaptive change of width

Hi Microsoft product team


We are Xiaomi International Project Team.Now Xiaomi users encounter a big difficulty using D365 Customer service.


In many countries in Europe and Southeast Asia, we have set up multiple languages to support system operations in local...

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Category: Customer Service Hub (65)

STATUS DETAILS
New