2

Timeline - Display Owner of the note

Prevent changing note status "Note modified by first_name last_name" if no changes were made. Users have a habit to click on edit button in order to expand full comment of a note. They do not do any changes and don't have permissions to edit but the status will be changed which makes harder to...

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2 Comments

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Category: Customer Service Hub (56)

STATUS DETAILS
Completed
0

auto fill email address when send email in some case

1. Scenario one: Send email on the case page • The default value is the email address of the contact. • *Note: If the full name of the contact is blank, currently, the system cannot identify the contact email address 2. Scenario two: Send knowledge on the case page. • Click the send email button...

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0 Comments

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Category: Customer Service Hub (56)

STATUS DETAILS
Needs Votes
1

Alt Codes - disable alt key shortcuts

The email editor in the hub appears to have some shortcuts that are tied to the Alt key. However, many special characters are also linked to the Alt key. It would be great if we could disable the alt key shortcuts, so that we can use the standard alt codes for special characters. For example, ...

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0 Comments

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Category: Customer Service Hub (56)

STATUS DETAILS
Needs Votes
0

Allow the overwriting of the click to call handler

Allow the overwriting of the click to call handler in the customer service hub. In the Classics UI you are able to overwrite the default handlers for click to call by using the following statements in a web resource parent.Mscrm.ReadFormUtilities.handlePhoneNumberClick Mscrm.ReadFormUtilities...

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0 Comments

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Category: Customer Service Hub (56)

STATUS DETAILS
Needs Votes
4

Power Portal Azure Storage

the Azure Storage solution for Power Portals is out of date, there should not be a need to use a custom webresource top open and upload attachments from UCI. This is gives poor usability and experience. The Attachments should appear native, like the Azure Labs Attachment Manager does. I am refe...

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0 Comments

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Category: Customer Service Hub (56)

STATUS DETAILS
Needs Votes
7

Queue list view should automatically refresh

Customer Service Agents that use the queue for email correspondence between customer service and the customers quickly get frustrated that they have to manually click refresh to check if there are new emails in the queue. The Queue list view should be able to automatically refresh. Either with a ...

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0 Comments

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Category: Customer Service Hub (56)

STATUS DETAILS
Needs Votes
2

email recipient lookup leaves text after selection

the lookup functionality on To/CC/BC etc leaves the search text after selection of the recipient - this is odd - as users have to clear the search text after selection. Not sure why partylist search lookup works different to just normal lookups?

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0 Comments

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Category: Customer Service Hub (56)

STATUS DETAILS
Needs Votes
25

Post text box size should be customizable .

Need a customizable control to change behavior of the timeline 'post' and set the length of the Post text box to show 8 lines during create. Current CRM product limitation: Business need 'Posts' Text Box control size to be 8 rows visibility while creating a new Post. But we can see only 3 rows...

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6 Comments

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Category: Customer Service Hub (56)

STATUS DETAILS
Planned
2021 Release Wave 1
4

Let us configure which view of the Dashboard is the Default - "Tiles View" would be much appreciated

the new Unified Interface allows for some nice improvements like "Tiles view" or "Streams View" on the Dashboards. Unfortunately, there is no configuration possible. So the Standard-View that opens is the Streams View. I would really appreciate to be able to configure that the "Tiles View" is ...

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0 Comments

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Category: Customer Service Hub (56)

STATUS DETAILS
Needs Votes
0

Remove unclear validation errors and show clear validation errors

The tabbed view in the Customer service hub provides a well-organized form to the end-user, however, the validation error messages do not automatically point to the error field. For example, a user is on the last tab of a form and tries to save the form without realizing that a mandatory field o...

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0 Comments

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Category: Customer Service Hub (56)

STATUS DETAILS
Needs Votes