14

Make completed Service Activities cancelable

I want to be able to cancel completed Service Activities. We were able to cancel the completed Service Activity in the legacy WEB UI. But after migrating to UCI, trying to cancel a completed Service Activity fails. I understand that it was restricted to prevent some users from accidentally cance...

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Category: Customer Service Hub (56)

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Needs Votes
1

Ability to change default form "Contact for Interactive Experience" to a custom form on Contact entity.

Currently we can create new form for contact entity but ability to switch to this new form from default form for Contact entity is not there. However same can be done for other entity like Case or any custom entity. Alternative is to modify default form "Contact for Interactive Experience". Not...

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Category: Customer Service Hub (56)

STATUS DETAILS
Needs Votes
1

Alert Popup Functionality in Dynamics 365

Our business requirement is to have alert popups whenever a new email/phone/chat activity is dynamically created in CRM. The popup should mention key information regarding the activity and would force the agents to work on this instantly . Ex: as reference 1. popup which triggers on CRM forms ...

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Category: Customer Service Hub (56)

STATUS DETAILS
Needs Votes
1

Auto tab columns on Dynamics CRM Forms

Tabbing in CRM is currently top to bottom and can we customized to change from left to right. But as per business requirements, we don’t have an option to auto tab the high priority columns first and ignore the order. Requesting MSFT to work on this

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Category: Customer Service Hub (56)

STATUS DETAILS
Needs Votes
1

Dashboard does not fit into the screen

Hello The dashboard for the case management does not fit into the screen resolution. User views the dashboard slightly move right and left scrollbar at the bottom of the page. It adapts to window size could be better visual for the user and end customer easy to view the case status. Thank you ...

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Category: Customer Service Hub (56)

STATUS DETAILS
Needs Votes
1

Unassigned and pick options the for case entity in Customer service hub

Hi Team, Looking for the solution, when the case created in the CRM. I need to set the unassigned options or Pick options for the newly created case in the customer service hub. I have searched online. By default, there are no options for these requirements Kindly give your suggestion for this i...

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Category: Customer Service Hub (56)

STATUS DETAILS
Needs Votes
22

Make the UX of Portal Comment much better by displaying the Notes attachment associated with it.

My business users complaining that they need to open each portal comment from the Customer Service Hub Timeline just to know if there is an attachment. Make the UX of Portal Comment much better by displaying the Notes attachment associated with it. Customers will be happy if they can identify ...

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1 Comments

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Category: Customer Service Hub (56)

STATUS DETAILS
Under Review
0

In GCC – navigation bar to include option/link to revert back to My apps page in CRM

In GCC – navigation bar to include option/link to revert back to My apps page in CRM

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Category: Customer Service Hub (56)

STATUS DETAILS
Needs Votes
2

Adjust Filter Option on views

It would be great to adjust the filter optins on views. In our Case I would like to adjust the filter options (Queue recorde) for the column Target Queues in Entity Queues.

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Category: Customer Service Hub (56)

STATUS DETAILS
Needs Votes
1

Timeline note - insert a screenshot

Ability to insert a screenshot so it's displayed in a note(not like an attachment).

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Category: Customer Service Hub (56)

STATUS DETAILS
Needs Votes