Set the option for "Custom time in minutes" on the Work distribution settings in seconds rather than minutes for the "Wrap-up-time".
Within a voice-workstream in Customer Service Workspace, you would like to set the option for "Custom time in minutes" on the Work distribution settings in seconds rather than minutes. This option only allows full minutes with a minimum of 1 whilst you want to set this to 30 seconds.
Voice bot - customise voices
Currently, when connecting a voice bot it is not possible to choose the voice of the bot. This means it defaults to a US voice bot with no customisability which is not desirable for any non-US environments as end users instantly dismiss the bot as unhelpful/badly designed.
Ple...
Multi-language curse word censorship
Dynamics Customer Voice utilizes a censorship mechanism for curse words, replacing them with asterisks (****) in English. While this approach works well for English-speaking users, it falls short when it comes any other language, where the linguistic nuances and severity of curse words differ ...
Adding ces
Dynamics Customer Voice utilizes a censorship mechanism for curse words, replacing them with asterisks (****) in English. While this approach works well for English-speaking users, it falls short when it comes any other language, where the linguistic nuances and severity of curse words differ ...
Multilingual workstreams and transcription (currently related to primary language)
In a workstream it is possible to set multiple languages to make sure messages are in line with the language of the customer for example provided to the workstream by a bot.
This works as expected for quite some features and seems to offer what MS states "a multilingual conta...
Manager Call Review and Rating Workflow
Currently, there is no automated or systematic way for managers to review CSR phone calls for training and quality purposes. Let's add ways to automatically assign a certain number of calls per day, month or week to a CSR Manager, have a UI for them to review the calls.
Calls...
Dynamic 365 customer service voice speech confirmation or voice translation script history tracking
Wish there is an option to easily maintain customer service voice speech business action confirmations (purpose of reference or guidance) and/or along with voice speech translations (e.g. in the event customer maybe a foreigner) for purpose of business activity, tasks or transactions confirmat...
Dynamics 365 Customer service voice speech auto-detect capture and dynamic text translation
Wish there is an option to future include microphone speech auto-detect language capture and easily dynamic convert to text translation in the event end user or operator may not have multiple language skills and/or if customer may have a foreign language (e.g. japanese, russian, thai, vietname...
Transcript Label
When the recording and transcript functions are deactivated in the voice workstream, the label "transcript" still appears in the conversation panel. Can it be replaced with another label?