Within a voice-workstream in Customer Service Workspace, you would like to set the option for "Custom time in minutes" on the Work distribution settings in seconds rather than minutes. This option only allows full minutes with a minimum of 1 whilst you want to set this to 30 seconds.

As per default functionality, block capacity for wrap up allows to select a duration to block capacity when the agent is in Wrap-up state, from 1 minute or 60 minutes. After the specified duration, the agent capacity is released, and presence is automatically reset.

If this option would allow seconds rather than minutes, it would also be possible to set the time to 30 seconds for an example. This really could save some time between finishing the conversation and picking up a new incoming call. This also saves waiting time on the callers end because the agents are more/quicker available to respond.