Adding ces
Dynamics Customer Voice utilizes a censorship mechanism for curse words, replacing them with asterisks (****) in English. While this approach works well for English-speaking users, it falls short when it comes any other language, where the linguistic nuances and severity of curse words differ ...
Multi-language curse word censorship
Dynamics Customer Voice utilizes a censorship mechanism for curse words, replacing them with asterisks (****) in English. While this approach works well for English-speaking users, it falls short when it comes any other language, where the linguistic nuances and severity of curse words differ ...
Hearing a beep as a customer service agent that receives the phonecall to indicate the connection is completed and the call is starting
To improve the efficiency and responsiveness of customer service agents, I propose the implementation of an audible beep signal that alerts agents when a phone call connection is successfully completed and the call is about to begin. This feature will enhance the omnichannel customer service e...