Out of office with custom message
If a business operates from 9 AM to 4 PM on weekdays but occasionally needs to suspend incoming calls for 2 hours due to internal meetings or system maintenance, they can inform callers of the unavailability of agents during this period through a predefined custom message. Once the ...
Allow call redirection outside workstream hours
Requesting an option to handle an incoming call after workstream hours.
Right now the only thing that happens to the call is an automated message, then it hangs up.
Need an option to forward to another workstream/bot/voicemail.
Data Masking rule in voice calls
During the voice call whenever customer is telling sensitive data like SSN info or Credit card information data is not getting masked like it happens in the chat.
Data is not getting masked in the voice recordings as well.