If a business operates from 9 AM to 4 PM on weekdays but occasionally needs to suspend incoming calls for 2 hours due to internal meetings or system maintenance, they can inform callers of the unavailability of agents during this period through a predefined custom message. Once the 2-hour break concludes, phone operations resume as normal.

A practical approach might include the ability to schedule "Out of Office" periods within the operational hours calendar, incorporating a bespoke message for such intervals to be relayed to incoming callers.

Surprisingly, this functionality is not currently available, a gap in service that seems oversight