WhatsApp - Increase image format compatibility
Hi all,
since the evolution of the image format, whatsapp chat do not allow send/receive newly created image format while chatting with customer. One example is the .webp image format.
WhatsApp itself manage this image format, but dynamics do not manage it.
We ask to add this...
Chat channel - add automated trigger close for inactivity
Hi all,
channels like whatsapp allow you to close automatically the chat conversation after an amount of time. When the conversation is automatically close, there is no way to inform the customer. We ask to add new trigger message to inform the customer that the chat is closed
Allow users to interrupt transfer/consult with external number
Dear all,
It would be great to add the functionality of dropping the consult/transfer after initiating a consult or transfer with an external number (through dial pad) if the external person is not replying?
So, in other words, to stop the consult/transfer before it has been initia...