Agent context within onMessageReceived Event
MSChatBot - 1) Need to include the agent context such as Agent Name, Agent response within the onMessageReceived Event 2) More specific detail info about what type of event it( chat accepted, Message sent, chat ended, chat closed) should needs to be added to onMessageReceived Event .
Report is automatically obtained
Background: Currently, reports in PPAC require manual selection of time intervals before downloading. Due to business analysis and environmental health monitoring needs, specific monitoring of the usage of active users in the environment is required. Manually downloading hourly reports for fin...
Detailed info on plugin performance limitations/redesign
Custom Messaging APIs might not be the most suitable category, but I just haven't found a better option. We have performance problems with Dataverse plugins in general, so it doesn't fit into any category.
Some of our plugins fail with such an error (
APIs to Conversation
Would be so usefull if we had APIs to manipulate conversations. For example: Transfer a Conversation to another queue or agent, end conversation, assign conversation to someone or change the status conversation. So, we can customize automations by flow
Awaiting additional votes on this one.
Would also love to explore further - please share if there is a comprehensive set of use cases that this would be helpful for.
Administrator
Awaiting additional votes and prioritization.