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Would be so usefull if we had APIs to manipulate conversations. For example: Transfer a Conversation to another queue or agent, end conversation, assign conversation to someone or change the status conversation. So, we can customize automations by flow
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Administrator on 10/3/2023 4:35:35 PM
Awaiting additional votes on this one.
Would also love to explore further - please share if there is a comprehensive set of use cases that this would be helpful for.