APIs to Conversation
Would be so usefull if we had APIs to manipulate conversations. For example: Transfer a Conversation to another queue or agent, end conversation, assign conversation to someone or change the status conversation. So, we can customize automations by flow
STATUS DETAILS
Needs Votes
Ongoing Conversation Dashboard
The ongoing conversation dashboard need more information. For example, how long has it been since the customer sent the last message. Currently, the dashboard only shows when the conversation was created.
STATUS DETAILS
Needs Votes