APIs to Conversation


Would be so usefull if we had APIs to manipulate conversations. For example: Transfer a Conversation to another queue or agent, end conversation, assign conversation to someone or change the status conversation. So, we can customize automations by flow

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Category: Omnichannel for Customer Service (147)

STATUS DETAILS
New

Ongoing Conversation Dashboard


The ongoing conversation dashboard need more information. For example, how long has it been since the customer sent the last message. Currently, the dashboard only shows when the conversation was created.<sp...

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Category: Omnichannel for Customer Service (147)

STATUS DETAILS
New