1

Email Templates scope and application in emails

We created email templates with Case as scope, to make use of the dynamic values of the Case fields. As we explored, the emails, when created from scratch, with Regarding selected, only then we get the Case templates to be utilized. When replying to an existing email thread in a case, when the re...

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Category: Customer Service Hub (54)

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1

Standardise font options on emails and KB Articles

The latest wave allows inserting KB Articles into emails. However, not all email font options are available for use in KB Articles. (Most importantly for me right now, Arial is missing) Obviously, I don't want a nicely written email in Arial, and then a KB Article inserted in some other differe...

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Category: Customer Service Hub (54)

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1

Hide application tile within the Homepage of Dynamics 365

In some scenarios, customers do not have any intention in using the applications (such as Customer Service Hub, for example). We would suggest to deliver a function in which you can Hide the applications so the display can be more friendly to the user.

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Category: Customer Service Hub (54)

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1

Ability to change default form "Contact for Interactive Experience" to a custom form on Contact entity.

Currently we can create new form for contact entity but ability to switch to this new form from default form for Contact entity is not there. However same can be done for other entity like Case or any custom entity. Alternative is to modify default form "Contact for Interactive Experience". Not...

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Category: Customer Service Hub (54)

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Needs Votes
1

Alert Popup Functionality in Dynamics 365

Our business requirement is to have alert popups whenever a new email/phone/chat activity is dynamically created in CRM. The popup should mention key information regarding the activity and would force the agents to work on this instantly . Ex: as reference 1. popup which triggers on CRM forms ...

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Category: Customer Service Hub (54)

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Needs Votes
1

Auto tab columns on Dynamics CRM Forms

Tabbing in CRM is currently top to bottom and can we customized to change from left to right. But as per business requirements, we don’t have an option to auto tab the high priority columns first and ignore the order. Requesting MSFT to work on this

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Category: Customer Service Hub (54)

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1

Dashboard does not fit into the screen

Hello The dashboard for the case management does not fit into the screen resolution. User views the dashboard slightly move right and left scrollbar at the bottom of the page. It adapts to window size could be better visual for the user and end customer easy to view the case status. Thank you ...

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Category: Customer Service Hub (54)

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1

Unassigned and pick options the for case entity in Customer service hub

Hi Team, Looking for the solution, when the case created in the CRM. I need to set the unassigned options or Pick options for the newly created case in the customer service hub. I have searched online. By default, there are no options for these requirements Kindly give your suggestion for this i...

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Category: Customer Service Hub (54)

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1

Timeline note - insert a screenshot

Ability to insert a screenshot so it's displayed in a note(not like an attachment).

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Category: Customer Service Hub (54)

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1

Alt Codes - disable alt key shortcuts

The email editor in the hub appears to have some shortcuts that are tied to the Alt key. However, many special characters are also linked to the Alt key. It would be great if we could disable the alt key shortcuts, so that we can use the standard alt codes for special characters. For example, ...

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Category: Customer Service Hub (54)

STATUS DETAILS
Needs Votes