2

Email2Case - Option to display always contacts in Cases

We use the Email to Case Flow in Customer Service Hub. This is the default convert rule: By default, the Title field of the new case is set to the subject of the email and the Customer field is set to the sender of the email. If the sender of the email is a contact with a parent account, the Cust...

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Category: Customer Service Hub (66)

STATUS DETAILS
New
2

Adjust Filter Option on views

It would be great to adjust the filter optins on views. In our Case I would like to adjust the filter options (Queue recorde) for the column Target Queues in Entity Queues.

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Category: Customer Service Hub (66)

STATUS DETAILS
Needs Votes
2

Timeline - Display Owner of the note

Prevent changing note status "Note modified by first_name last_name" if no changes were made. Users have a habit to click on edit button in order to expand full comment of a note. They do not do any changes and don't have permissions to edit but the status will be changed which makes harder to...

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2 Comments

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Category: Customer Service Hub (66)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We released this feature as part of the functionality in 2020 October Wave release.

We changed to only update the note if there was a change in the information instead of updating every time.

 

Sincerely,

PM,

Microsoft.

2

email recipient lookup leaves text after selection

the lookup functionality on To/CC/BC etc leaves the search text after selection of the recipient - this is odd - as users have to clear the search text after selection. Not sure why partylist search lookup works different to just normal lookups?

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Category: Customer Service Hub (66)

STATUS DETAILS
Needs Votes
1

Email response to resolved Case causes Case to reactivate

Regarding the behavior of resolved Cases when an email related to that Case is received, there are essentially 2 options, with a hybrid of the two as well. These options are produced by a setting on the automatic record creation rule that drives conversion of emails to Cases- it’s called “Wait...

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Category: Customer Service Hub (66)

STATUS DETAILS
New
1

No Language Filter Option Feature while using email Template in Customer Service hub

We don't see any Language Filter Option Feature while using email Template in Customer Service hub like we have language filter option in Omnichannel for customer service.


Please take this into consideration and help this feature available in future release

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Category: Customer Service Hub (66)

STATUS DETAILS
New
1

Email Templates search area recently used templates not displaying

Email entity, Email Templates search area recently used templates not displaying after wave 2 release, previously i t was displaying so customer expecting previous feature because user will add quickly with out search templates.

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Category: Customer Service Hub (66)

STATUS DETAILS
New
1

Classic App designer limitation

In the classic app designer where views and forms can show up as unchecked if you have more than 5000 views and forms in your environment. The currently advised mitigation is to use the Modern App Designer (make.powerapps.com) if it is available to you.


Please help in creating...

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Category: Customer Service Hub (66)

STATUS DETAILS
New
1

The left menu bar supports adaptive change of width

Hi Microsoft product team


We are Xiaomi International Project Team.Now Xiaomi users encounter a big difficulty using D365 Customer service.


In many countries in Europe and Southeast Asia, we have set up multiple languages to support system operations in local...

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Category: Customer Service Hub (66)

STATUS DETAILS
New
1

Adding Font size in decimal number

Hi Team,


We wanted to know if there is any possibilities to add Font size in decimal as well.

For Knowledge Articles we believe users should get an option to select or add font size as per their requirement, e.g. 10.5.

It will allow the users to customize the Artic...

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Category: Customer Service Hub (66)

STATUS DETAILS
New