4

UI Consistency

This is to request to have a multiselect option field and date time field ANSWERS to appear as BOLD text. Related to ticket raised to Microsoft Support with TrackingID#2109030060001178. Field such as Single Option, LookUp, Multiline of Text, Single Line of Text Answers appear on BOLD.

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Category: Customer Service Hub (65)

STATUS DETAILS
New
4

New SSS Failures Dashboard

The idea is to have a new and improved SSS Failures Dashboard which is also fully available in UCI. We would also like to be able to see the email failures for queue mailboxes when the logged in user is the owner of said queue mailboxes. The current SSS failures dashboard uses deprecated data a...

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Category: Customer Service Hub (65)

STATUS DETAILS
Needs Votes
4

Power Portal Azure Storage

the Azure Storage solution for Power Portals is out of date, there should not be a need to use a custom webresource top open and upload attachments from UCI. This is gives poor usability and experience. The Attachments should appear native, like the Azure Labs Attachment Manager does. I am refe...

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Category: Customer Service Hub (65)

STATUS DETAILS
Needs Votes
4

Let us configure which view of the Dashboard is the Default - "Tiles View" would be much appreciated

the new Unified Interface allows for some nice improvements like "Tiles view" or "Streams View" on the Dashboards. Unfortunately, there is no configuration possible. So the Standard-View that opens is the Streams View. I would really appreciate to be able to configure that the "Tiles View" is ...

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Category: Customer Service Hub (65)

STATUS DETAILS
Needs Votes
4

Display relevant icons on Email activity entries in journals

Currently this is provided in base Dynamics 365. Emails in a case journal, for example, will have an icon that visually conveys what kind of email it is: Inbound, Outbound, Draft, etc. Customer Service Hub replaces these with a single icon that looks very much like a 'draft' email icon. The ho...

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Category: Customer Service Hub (65)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We released this feature as part of the functionality in the 2020 October Wave release.

Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-overview

 

Sincerely,

PM,

Microsoft.

3

Filter Pane to be hidden after embedded Power BI report is opened

Filter Pane to be hidden after embedded Power BI report is opened in Dynamics365.



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Category: Customer Service Hub (65)

STATUS DETAILS
New
3

Have Global filter from different entity for Interactive Dashboard

Have Global filter from different entity for Interactive Dashboard, since currently it is dependent on only with Single entity. Idea is when we are able to stream data for Relational tables but why can't we have for Global filters too ?

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Category: Customer Service Hub (65)

STATUS DETAILS
New
2

Automatic record creation rules in the web client

Automatic record creation rules in the web client will be supported until April 1, 2023.


In the meantime, if you try to create a new automatic record creation rule, you will receive an error, and to avoid it, there are too many steps to go from customizing the system to applyi...

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Category: Customer Service Hub (65)

STATUS DETAILS
New
2

Ability to Teams call Customer/Contact

The Ability to Teams call Customer/Contact firectly from the Customer Service Hub application.

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1 Comments

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Category: Customer Service Hub (65)

STATUS DETAILS
New
2

Content in Timeline should be translated as per User Language

Content in Timeline in Description field should be translated as per User Language. Example:

Case Title: XXX

Case Number: YYY

Case Status: New

Then "Case Title", "Case Number" & "Case Status" should be translated as per User LanguageĀ 

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Category: Customer Service Hub (65)

STATUS DETAILS
New