3

Filter Pane to be hidden after embedded Power BI report is opened

Filter Pane to be hidden after embedded Power BI report is opened in Dynamics365.



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Category: Customer Service Hub (54)

STATUS DETAILS
New
3

Have Global filter from different entity for Interactive Dashboard

Have Global filter from different entity for Interactive Dashboard, since currently it is dependent on only with Single entity. Idea is when we are able to stream data for Relational tables but why can't we have for Global filters too ?

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Category: Customer Service Hub (54)

STATUS DETAILS
New
3

"Share" Button in Ribbon Menu of Cases (views)

It would be nice to have a "Share" Button for "My Views" in the in Ribbon Menu of Cases (views) or in the Drop Down Menu for the Views.

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2 Comments

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Category: Customer Service Hub (54)

STATUS DETAILS
New
2

Content in Timeline should be translated as per User Language

Content in Timeline in Description field should be translated as per User Language. Example:

Case Title: XXX

Case Number: YYY

Case Status: New

Then "Case Title", "Case Number" & "Case Status" should be translated as per User LanguageĀ 

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Category: Customer Service Hub (54)

STATUS DETAILS
New
2

Email2Case - Option to display always contacts in Cases

We use the Email to Case Flow in Customer Service Hub. This is the default convert rule: By default, the Title field of the new case is set to the subject of the email and the Customer field is set to the sender of the email. If the sender of the email is a contact with a parent account, the Cust...

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0 Comments

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Category: Customer Service Hub (54)

STATUS DETAILS
New
2

Adjust Filter Option on views

It would be great to adjust the filter optins on views. In our Case I would like to adjust the filter options (Queue recorde) for the column Target Queues in Entity Queues.

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0 Comments

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Category: Customer Service Hub (54)

STATUS DETAILS
Needs Votes
2

Timeline - Display Owner of the note

Prevent changing note status "Note modified by first_name last_name" if no changes were made. Users have a habit to click on edit button in order to expand full comment of a note. They do not do any changes and don't have permissions to edit but the status will be changed which makes harder to...

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2 Comments

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Category: Customer Service Hub (54)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We released this feature as part of the functionality in 2020 October Wave release.

We changed to only update the note if there was a change in the information instead of updating every time.

 

Sincerely,

PM,

Microsoft.

2

email recipient lookup leaves text after selection

the lookup functionality on To/CC/BC etc leaves the search text after selection of the recipient - this is odd - as users have to clear the search text after selection. Not sure why partylist search lookup works different to just normal lookups?

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0 Comments

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Category: Customer Service Hub (54)

STATUS DETAILS
Needs Votes
1

Bring back Search button to re-execute the search using the new Schedule Board visible dates.

According to this doc: https://docs.microsoft.com/en-us/dynamics365/common-scheduler/developer/extensibility-release-notes#december-2017, when changing the dates on the Schedule Board, the Resource Query is not automatically executed again. Rather, you mus...

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Category: Customer Service Hub (54)

STATUS DETAILS
New
1

AHT (Average Handling Time) for Case management

Average Handling time will be crucial to offer an overview on how much time users are spending in handling a Case

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0 Comments

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Category: Customer Service Hub (54)

STATUS DETAILS
New