6

Correct Timeline design flaw

If you configure the new UX to have a timeline to use 2 columns width, then all the new property is ruined by a grey wall of no data. When using one column this is not an issue, but when you use two... it is. In my case I have made this adjustment within the Customer Service Hub on the form CA...

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1 Comments

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Category: Customer Service Hub (54)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We released this feature as part of the functionality in 2020 October Wave release.

Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-admin#expand-filter-pane

 

Sincerely,

PM,

Microsoft.

5

Email Template - Automatic emails

It would be great if we could have an filter option to set if a organizational email template is displayed in the dialogue of insert email template while creating a new email or not.

For example I have a organizational template for the installed user language package English but I do not...

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0 Comments

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Category: Customer Service Hub (54)

STATUS DETAILS
New
4

Switch Back to View from Open Record Set in Case

When opening a View in CRM and open any case in the list, it is possible to open the Record Set from the Ribbon Bar of the Case. Then it is possible to navigate quickly between the case of the view. But it is not possible to quickly jump back to the View were all started. A new button with th...

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0 Comments

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Category: Customer Service Hub (54)

STATUS DETAILS
New
4

Possibility to set the Default "tab" in a Case

Some times the User wants to open the "Service Task" Tab everytime he opens a Case. On other days it would be better, that the system opens by default "Post, Activities" Tab. everytime he opens a Case. ...... It would be nice if we can have a "pin" next to the each Tab Name and depending on whic...

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0 Comments

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Category: Customer Service Hub (54)

STATUS DETAILS
New
4

UI Consistency

This is to request to have a multiselect option field and date time field ANSWERS to appear as BOLD text. Related to ticket raised to Microsoft Support with TrackingID#2109030060001178. Field such as Single Option, LookUp, Multiline of Text, Single Line of Text Answers appear on BOLD.

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0 Comments

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Category: Customer Service Hub (54)

STATUS DETAILS
New
4

New SSS Failures Dashboard

The idea is to have a new and improved SSS Failures Dashboard which is also fully available in UCI. We would also like to be able to see the email failures for queue mailboxes when the logged in user is the owner of said queue mailboxes. The current SSS failures dashboard uses deprecated data a...

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0 Comments

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Category: Customer Service Hub (54)

STATUS DETAILS
Needs Votes
4

Dynamic values in the email Signature

The current signature editor doesn't have the provision for adding dynamic values in the signature. However, the teams may require different email signatures with dynamic values to insert ticket ID, case title as reference at the end of the email.

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1 Comments

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Category: Customer Service Hub (54)

STATUS DETAILS
Needs Votes
4

Power Portal Azure Storage

the Azure Storage solution for Power Portals is out of date, there should not be a need to use a custom webresource top open and upload attachments from UCI. This is gives poor usability and experience. The Attachments should appear native, like the Azure Labs Attachment Manager does. I am refe...

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0 Comments

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Category: Customer Service Hub (54)

STATUS DETAILS
Needs Votes
4

Let us configure which view of the Dashboard is the Default - "Tiles View" would be much appreciated

the new Unified Interface allows for some nice improvements like "Tiles view" or "Streams View" on the Dashboards. Unfortunately, there is no configuration possible. So the Standard-View that opens is the Streams View. I would really appreciate to be able to configure that the "Tiles View" is ...

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0 Comments

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Category: Customer Service Hub (54)

STATUS DETAILS
Needs Votes
4

Display relevant icons on Email activity entries in journals

Currently this is provided in base Dynamics 365. Emails in a case journal, for example, will have an icon that visually conveys what kind of email it is: Inbound, Outbound, Draft, etc. Customer Service Hub replaces these with a single icon that looks very much like a 'draft' email icon. The ho...

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0 Comments

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Category: Customer Service Hub (54)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We released this feature as part of the functionality in the 2020 October Wave release.

Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-overview

 

Sincerely,

PM,

Microsoft.