9

Display images inline inside E-Mail Body in Customer Service Hub/Unified Interface

Feature: Allow to view images inside the E-Mail body direcetly in the E-Mail instead of have to view them as attachments. Explanation: In the classic WEB UI all images inside an E-Mail body were directly displayed and could viewed inside the E-Mail Body. In the Customer Service Hub all Images ...

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Category: Customer Service Hub (12)

STATUS DETAILS
Planned
October 2019
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

4

Change the default sort order in Interactive Dashboard

Hi, I think it would be great if we could change the sort order on the streams within the interactive dashboards. It is currently set to Modified by but this is rarely required within the business and quite frustrating for users to have to change the sort order every time. Debra

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0 Comments

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Category: Customer Service Hub (12)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

3

Restore "Created By" information to Notes in timelines

It is no longer possible to see who created a Note in a timeline in the Customer Service Hub, it simply lists it as 'undefined'. My communications with Microsoft techs have advised me that this was an intentional decision. It is possible to see the note creator outside of the CSH, which makes thi...

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1 Comments

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Category: Customer Service Hub (12)

STATUS DETAILS
Needs Votes
3

Display relevant icons on Email activity entries in journals

Currently this is provided in base Dynamics 365. Emails in a case journal, for example, will have an icon that visually conveys what kind of email it is: Inbound, Outbound, Draft, etc. Customer Service Hub replaces these with a single icon that looks very much like a 'draft' email icon. The ho...

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0 Comments

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Category: Customer Service Hub (12)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

3

Improve Customer Service Hub / Old Web Client

For some reasons, our customer does not want to use the new Customer Service Hub even if it looks very nice. The biggest issue here is the missing possibility to set up interactive dashboards without any timeframe or with a custom default timeframe. In case lots of service agents open each day...

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0 Comments

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Category: Customer Service Hub (12)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

Vamsi

PM,Microsoft.

2

Search look up values - not showing default list. only shows recent's unless you manually type in a value.

In 2019 release wave 2 enabled, We have lost the ability to view all available choices for a drop down and only shows you the recent used. This effects general usability on every look up. So if you go to look up a email template but don't know the name you have to randomly type a guess to ge...

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0 Comments

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Category: Customer Service Hub (12)

STATUS DETAILS
New
2

Power Portal Azure Storage

the Azure Storage solution for Power Portals is out of date, there should not be a need to use a custom webresource top open and upload attachments from UCI. This is gives poor usability and experience. The Attachments should appear native, like the Azure Labs Attachment Manager does. I am refe...

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0 Comments

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Category: Customer Service Hub (12)

STATUS DETAILS
New
2

Add 'this year' as option in time-frame of interactive dashboard

Since a custom time-frame cannot be saved as the filter for an interactive dashboard, the biggest possible time-frame is 'this quarter'. It would be helpful if 'this year' or 'custom time-frame' is added as an option

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0 Comments

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Category: Customer Service Hub (12)

STATUS DETAILS
Under Review
1

email recipient lookup leaves text after selection

the lookup functionality on To/CC/BC etc leaves the search text after selection of the recipient - this is odd - as users have to clear the search text after selection. Not sure why partylist search lookup works different to just normal lookups?

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0 Comments

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Category: Customer Service Hub (12)

STATUS DETAILS
Needs Votes
0

Queue list view should automatically refresh

Customer Service Agents that use the queue for email correspondence between customer service and the customers quickly get frustrated that they have to manually click refresh to check if there are new emails in the queue. The Queue list view should be able to automatically refresh. Either with a ...

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0 Comments

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Category: Customer Service Hub (12)

STATUS DETAILS
Needs Votes