Display images inline inside E-Mail Body in Customer Service Hub/Unified Interface
Feature: Allow to view images inside the E-Mail body direcetly in the E-Mail instead of have to view them as attachments. Explanation: In the classic WEB UI all images inside an E-Mail body were directly displayed and could viewed inside the E-Mail Body. In the Customer Service Hub all Images ...
Maintain search results view after open one record on the Search Results for any Entity
Currently after searching for a record using the search functionality and after getting the results view, this results view may show several records, many times there is no enough information on the view to know the exact record that you are looking for, so we need to open each record to get more...
Change the default sort order in Interactive Dashboard
Hi, I think it would be great if we could change the sort order on the streams within the interactive dashboards. It is currently set to Modified by but this is rarely required within the business and quite frustrating for users to have to change the sort order every time. Debra
Thank you for your feedback.
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
PM,
Microsoft.
Display relevant icons on Email activity entries in journals
Currently this is provided in base Dynamics 365. Emails in a case journal, for example, will have an icon that visually conveys what kind of email it is: Inbound, Outbound, Draft, etc. Customer Service Hub replaces these with a single icon that looks very much like a 'draft' email icon. The ho...
Thank you for your feedback.
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
PM,
Microsoft.
Show Status of the Article in Default View
Cannot add the columns on the System Quick View Form. For example: In Customer Service Hub, Under the Relate view (Article entity) which is coming from the System Quick View Form (Relate Article), if we have multiple articles in archive, draft, publish, etc. there is no way to identify which a...
An activity can be closed multiple times and does not show any status specific in the Timeline in CSH
If you go to any entity in the Customer Service Hub (UCI) an activity can be closed multiple times and does not show any status(closed/open) specific in the Timeline in Customer Service Hub. There should be status shown on the timeline about each activities. Note: I have seen multiple valuable...
Thank you for your feedback.
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
PM,
Microsoft.
User needs to remove the --- hyphen arrows to type in the Date field manually
Whenever user want to type the Date and Time field manually in the Customer service Hub, they have to manually remove the the 3 hyphens (---) and then they can be able to enter the dates. This doesn't happen to other field types.
Restore "Created By" information to Notes in timelines
It is no longer possible to see who created a Note in a timeline in the Customer Service Hub, it simply lists it as 'undefined'. My communications with Microsoft techs have advised me that this was an intentional decision. It is possible to see the note creator outside of the CSH, which makes thi...
Views need to show precise amount of Total records even if the number of records exceed 5000+
Views do not show precise amount of Total records when the total number of records exceed 5000. Right now, the only way to find out the total number of case records or contact records is to export all the records to an excel spreadsheet and then get the count. This is not user friendly and is cre...
Improve Customer Service Hub / Old Web Client
For some reasons, our customer does not want to use the new Customer Service Hub even if it looks very nice. The biggest issue here is the missing possibility to set up interactive dashboards without any timeframe or with a custom default timeframe. In case lots of service agents open each day...
Thank you for your feedback.
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
Vamsi
PM,Microsoft.
Administrator
Thank you for your feedback.
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
PM,
Microsoft.