22

Post text box size should be customizable .

Need a customizable control to change behavior of the timeline 'post' and set the length of the Post text box to show 8 lines during create. Current CRM product limitation: Business need 'Posts' Text Box control size to be 8 rows visibility while creating a new Post. But we can see only 3 rows...

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5 Comments

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Category: Customer Service Hub (30)

STATUS DETAILS
Planned
2021 Release Wave 1
Ideas Administrator

This feature is currently planned work for a future release. Thank you again for your feedback.

 

Sincerely,

PM,

Microsoft.

22

Display images inline inside E-Mail Body in Customer Service Hub/Unified Interface

Feature: Allow to view images inside the E-Mail body direcetly in the E-Mail instead of have to view them as attachments. Explanation: In the classic WEB UI all images inside an E-Mail body were directly displayed and could viewed inside the E-Mail Body. In the Customer Service Hub all Images ...

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2 Comments

Read more... 2 Comments

Category: Customer Service Hub (30)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We implemented inline image support end-to-end in the email experience for our April 2020 release.  You can review more information on the email experience from https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-email-overview

Sincerely,

PM,

Microsoft.

14

Make completed Service Activities cancelable

I want to be able to cancel completed Service Activities. We were able to cancel the completed Service Activity in the legacy WEB UI. But after migrating to UCI, trying to cancel a completed Service Activity fails. I understand that it was restricted to prevent some users from accidentally cance...

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0 Comments

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Category: Customer Service Hub (30)

STATUS DETAILS
New
13

Show resources column in Service Activity report

Resources exists by default in the Service Activity field. However, the type of this field is Party List, "Searchable" is "No" and it cannot be changed. We want to add and view the resources column in the Service Activity report, but for the above reasons we can't add it to the column. Please ch...

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0 Comments

Read more... 0 Comments

Category: Customer Service Hub (30)

STATUS DETAILS
New
11

Make the UX of Portal Comment much better by displaying the Notes attachment associated with it.

My business users complaining that they need to open each portal comment from the Customer Service Hub Timeline just to know if there is an attachment. Make the UX of Portal Comment much better by displaying the Notes attachment associated with it. Customers will be happy if they can identify ...

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0 Comments

Read more... 0 Comments

Category: Customer Service Hub (30)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

9

Allow custom corporate font as default in email

Should be able to make custom corporate fonts as default fonts in email sections of D365 CRM

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2 Comments

Read more... 2 Comments

Category: Customer Service Hub (30)

STATUS DETAILS
Planned
2020 Release Wave 2
Ideas Administrator

This feature is currently planned for a future release. Thank you again for your feedback.

 

Sincerely,

PM,

Microsoft.

9

Restore "Created By" information to Notes in timelines

It is no longer possible to see who created a Note in a timeline in the Customer Service Hub, it simply lists it as 'undefined'. My communications with Microsoft techs have advised me that this was an intentional decision. It is possible to see the note creator outside of the CSH, which makes ...

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1 Comments

Read more... 1 Comments

Category: Customer Service Hub (30)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

9

Improve Customer Service Hub / Old Web Client

For some reasons, our customer does not want to use the new Customer Service Hub even if it looks very nice. The biggest issue here is the missing possibility to set up interactive dashboards without any timeframe or with a custom default timeframe. In case lots of service agents open each day...

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1 Comments

Read more... 1 Comments

Category: Customer Service Hub (30)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

Vamsi

PM,Microsoft.

8

Add 'this year' as option in time-frame of interactive dashboard

Since a custom time-frame cannot be saved as the filter for an interactive dashboard, the biggest possible time-frame is 'this quarter'. It would be helpful if 'this year' or 'custom time-frame' is added as an option

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1 Comments

Read more... 1 Comments

Category: Customer Service Hub (30)

STATUS DETAILS
Needs Votes
6

Correct Timeline design flaw

If you configure the new UX to have a timeline to use 2 columns width, then all the new property is ruined by a grey wall of no data. When using one column this is not an issue, but when you use two... it is. In my case I have made this adjustment within the Customer Service Hub on the form CA...

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1 Comments

Read more... 1 Comments

Category: Customer Service Hub (30)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We released this feature as part of the functionality in 2020 October Wave release.

Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-admin#expand-filter-pane

 

Sincerely,

PM,

Microsoft.