13

Post text box size should be customizable .

Need a customizable control to change behavior of the timeline 'post' and set the length of the Post text box to show 8 lines during create. Current CRM product limitation: Business need 'Posts' Text Box control size to be 8 rows visibility while creating a new Post. But we can see only 3 rows...

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0 Comments

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Category: Customer Service Hub (15)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

PM,

Microsoft.

11

Display images inline inside E-Mail Body in Customer Service Hub/Unified Interface

Feature: Allow to view images inside the E-Mail body direcetly in the E-Mail instead of have to view them as attachments. Explanation: In the classic WEB UI all images inside an E-Mail body were directly displayed and could viewed inside the E-Mail Body. In the Customer Service Hub all Images ...

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0 Comments

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Category: Customer Service Hub (15)

STATUS DETAILS
Planned
October 2019
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

6

Improve Customer Service Hub / Old Web Client

For some reasons, our customer does not want to use the new Customer Service Hub even if it looks very nice. The biggest issue here is the missing possibility to set up interactive dashboards without any timeframe or with a custom default timeframe. In case lots of service agents open each day...

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0 Comments

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Category: Customer Service Hub (15)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

Vamsi

PM,Microsoft.

5

Change the default sort order in Interactive Dashboard

Hi, I think it would be great if we could change the sort order on the streams within the interactive dashboards. It is currently set to Modified by but this is rarely required within the business and quite frustrating for users to have to change the sort order every time. Debra

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0 Comments

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Category: Customer Service Hub (15)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

5

Restore "Created By" information to Notes in timelines

It is no longer possible to see who created a Note in a timeline in the Customer Service Hub, it simply lists it as 'undefined'. My communications with Microsoft techs have advised me that this was an intentional decision. It is possible to see the note creator outside of the CSH, which makes thi...

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1 Comments

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Category: Customer Service Hub (15)

STATUS DETAILS
Needs Votes
3

Add 'this year' as option in time-frame of interactive dashboard

Since a custom time-frame cannot be saved as the filter for an interactive dashboard, the biggest possible time-frame is 'this quarter'. It would be helpful if 'this year' or 'custom time-frame' is added as an option

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0 Comments

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Category: Customer Service Hub (15)

STATUS DETAILS
Under Review
3

Display relevant icons on Email activity entries in journals

Currently this is provided in base Dynamics 365. Emails in a case journal, for example, will have an icon that visually conveys what kind of email it is: Inbound, Outbound, Draft, etc. Customer Service Hub replaces these with a single icon that looks very much like a 'draft' email icon. The ho...

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0 Comments

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Category: Customer Service Hub (15)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

2

Power Portal Azure Storage

the Azure Storage solution for Power Portals is out of date, there should not be a need to use a custom webresource top open and upload attachments from UCI. This is gives poor usability and experience. The Attachments should appear native, like the Azure Labs Attachment Manager does. I am refe...

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0 Comments

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Category: Customer Service Hub (15)

STATUS DETAILS
Needs Votes
2

email recipient lookup leaves text after selection

the lookup functionality on To/CC/BC etc leaves the search text after selection of the recipient - this is odd - as users have to clear the search text after selection. Not sure why partylist search lookup works different to just normal lookups?

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0 Comments

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Category: Customer Service Hub (15)

STATUS DETAILS
Needs Votes
2

Correct Timeline design flaw

If you configure the new UX to have a timeline to use 2 columns width, then all the new property is ruined by a grey wall of no data. When using one column this is not an issue, but when you use two... it is. In my case I have made this adjustment within the Customer Service Hub on the form CA...

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1 Comments

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Category: Customer Service Hub (15)

STATUS DETAILS
Needs Votes