Display images inline inside E-Mail Body in Customer Service Hub/Unified Interface
Feature: Allow to view images inside the E-Mail body direcetly in the E-Mail instead of have to view them as attachments. Explanation: In the classic WEB UI all images inside an E-Mail body were directly displayed and could viewed inside the E-Mail Body. In the Customer Service Hub all Images ...
Restore "Created By" information to Notes in timelines
It is no longer possible to see who created a Note in a timeline in the Customer Service Hub, it simply lists it as 'undefined'. My communications with Microsoft techs have advised me that this was an intentional decision. It is possible to see the note creator outside of the CSH, which makes thi...
Display relevant icons on Email activity entries in journals
Currently this is provided in base Dynamics 365. Emails in a case journal, for example, will have an icon that visually conveys what kind of email it is: Inbound, Outbound, Draft, etc. Customer Service Hub replaces these with a single icon that looks very much like a 'draft' email icon. The hove...
Views need to show precise amount of Total records even if the number of records exceed 5000+
Views do not show precise amount of Total records when the total number of records exceed 5000. Right now, the only way to find out the total number of case records or contact records is to export all the records to an excel spreadsheet and then get the count. This is not user friendly and is cre...
Search box in UI dashboard list could not search for custom fields added in quick find view
Can we search for custom fields added in quick find view in UI dashboard list search box?
Radar Chart is unsupported in new Modern Client/UUI/UCI
Issue: We've developed custom Radar chart for one of our customer in Dynamics 365 Web client and it's working like a charm but the same chart is unsupported in Modern Client/Unified Interface/UUI. Resolution: This same chart should be supported in any client (Web/Mobile/Modern)