Display images inline inside E-Mail Body in Customer Service Hub/Unified Interface
Feature: Allow to view images inside the E-Mail body direcetly in the E-Mail instead of have to view them as attachments. Explanation: In the classic WEB UI all images inside an E-Mail body were directly displayed and could viewed inside the E-Mail Body. In the Customer Service Hub all Images ...
Change the default sort order in Interactive Dashboard
Hi, I think it would be great if we could change the sort order on the streams within the interactive dashboards. It is currently set to Modified by but this is rarely required within the business and quite frustrating for users to have to change the sort order every time. Debra
Thank you for your feedback.
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
PM,
Microsoft.
Display relevant icons on Email activity entries in journals
Currently this is provided in base Dynamics 365. Emails in a case journal, for example, will have an icon that visually conveys what kind of email it is: Inbound, Outbound, Draft, etc. Customer Service Hub replaces these with a single icon that looks very much like a 'draft' email icon. The ho...
Thank you for your feedback.
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
PM,
Microsoft.
Improve Customer Service Hub / Old Web Client
For some reasons, our customer does not want to use the new Customer Service Hub even if it looks very nice. The biggest issue here is the missing possibility to set up interactive dashboards without any timeframe or with a custom default timeframe. In case lots of service agents open each day...
Thank you for your feedback.
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
Vamsi
PM,Microsoft.
Need a multi language feature for subject category, email on a workflow, firstname-lastname
User needs to use multi languages, however the feature is luck below
subject category
email on a workflow
firstname-lastname
Please add more the multi language feature.
Restore "Created By" information to Notes in timelines
It is no longer possible to see who created a Note in a timeline in the Customer Service Hub, it simply lists it as 'undefined'. My communications with Microsoft techs have advised me that this was an intentional decision. It is possible to see the note creator outside of the CSH, which makes thi...
Navigate from "View in Dynamics 365" link in Dynamics 365 App for Outlook to full Dynamics solution
When viewing a record in the Dynamics 365 App for Outlook, there is an option to "View in Dynamics 365." This opens a browser window to show the record being viewed within Outlook. But there are no navigation buttons to get from the record detail to the rest of the application. Rather than openin...
Show Calculated yes/no Fields With Color Again
Calculated yes/no fields used to be displayed with color, but since our last update, they always show as greyed out. It seems yes/no fields are greyed out if they are read-only, and since calculated fields are read-only, they too are grey, and users think they are disabled/possibly not working. P...
Remove unclear validation errors and show clear validation errors
The tabbed view in the Customer service hub provides a well-organized form to the end-user, however, the validation error messages do not automatically point to the error field. For example, a user is on the last tab of a form and tries to save the form without realizing that a mandatory field o...
Global filter lookup field - set default ( / only view) or allow customizations of the lookup view of an entity
In a lookup definition on a form it is possible to limit the views used in the lookup. Through the hub you can add more filtering on these views in general by not adding them to the hub. However, it is not possible to set the default lookup view used in the global filter of an interactive dashboa...
Administrator
Thank you for your feedback.
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
PM,
Microsoft.