Intelligent Appointments for CE Clients
The new "Intelligent Appointment" feature allows customers to self-schedule appointments with agents. Which is a great and important feature. (It reminds me to a feature within field service). However, a requirement is to have both a Finance subscription and the industry cloud extension. It wo...
Case resolution to be populate under Entity list to create a Personal view
Unable to view the case resolution under entity list in Advance find, we would like to have an option to select the case resolution under entity list
IVP
Ability to customize RSS Feeds in O365 with Teams
If you use Sharepoint O365 Modern WITHOUT Teams, you can configure RSS feeds using XSL. THis provides the ability to display only portions of a RSS feed that is relevant to our customers. I also have the ability to color code alert notifications so our customers can scan through the feeds an...