Intelligent Appointments for CE Clients
The new "Intelligent Appointment" feature allows customers to self-schedule appointments with agents. Which is a great and important feature. (It reminds me to a feature within field service). However, a requirement is to have both a Finance subscription and the industry cloud extension. It wo...
Case resolution to be populate under Entity list to create a Personal view
Unable to view the case resolution under entity list in Advance find, we would like to have an option to select the case resolution under entity list
IVP