Enable link between agent availability and Microsoft Teams presence
The Teams Presence API is now available (at least in Beta). https://graph.microsoft.com/beta/users/{ad_user_guid}/presence Allow (by configuration option) the bi-directional flow of presence status between the Omni Channel Hub user persona and their Teams Persona. Ideally Teams should also ge...
Implement guest user login functionality in Teams chat in Dynamics 365.
The Teams collaboration feature in Dynamics 365 doesn't support guest user login.
By implementing this feature, users can operate efficiently.
Teams Collaboration - Open Chat Panel
Can you default the teams chats side panel to open when a User session begins in D365 CE? They currently need to click on the Teams Collaboration icon to open the window.
Unread chats are represented as bold, however the unread chat count is not available today due to technical limitations. Added to backlog to discuss in the upcoming planning clycle.
"Created By" and "GUID" are not available as standard columns in Dataverse for Teams table columns.
When creating an app with Dataverse for Teams, "Created By" and "GUID" are not available as standard columns in the table columns in Common Data Services Default Solution.
Like tables in model-driven apps, "author" and "GUID" appear as standard columns in table columns created...
Teams connected chat guest users should be discoverable via the teams connected chat prompt
When trying to start a new connected chat in the chat pane. Its not possible to select a guest user. Our company works with 1000's of guest users, and its not feasible to promote every single one to "members"
Granular control of Teams notifications when sharing records in Dynamics
When a record is shared to a team, a notification gets sent out to all team members notification that a record was shared with each user. This causes confusion (and noise) when shared with large teams as users think they need to act on the notification.
It would be very useful...
Teams calling for Customer Service
Add ability for Customer Service agents to call customers directly from Dynamics 365 Customer Service Workspace using Teams integration. Currently this feature is only available for Sales.
This is under review.
MS Teams Initial change
We would like to change the initials in MS Teams.
Persist Swarm Chat
Enable persistence of Swarm Chats beyond the current 6-month threshold for Teams to preserve chat history
Swarm Chat Naming
Enable configuration of Swarm Chat name to include Case ID, in addition to Swarm and Case Title
Work-around recommendation- With swarm form now being customizable, customers can add a field for capturing critical info.
Administrator
This functionality is presently under assessment. Our PM team is in the process of refining the spec and determining the scope of the feature.